Skip to main content
2 of 4
reformatted
Mahmood
  • 6k
  • 5
  • 39
  • 62

There were two things related to the problem, try Solution-1 and if you still don't see the actions then Solution-2 should do it (as was the case with me).

###1 - Add "New Task/Event/Email" buttons to the object Page layouts

  • View the page layout for the object you want to update. Make sure buttons for New Task, New Event, Log a Call, and Send an Email (not Send Email) are added to the Salesforce Mobile and Lightning Experience Actions section of the page layout.
  • Make sure your users have permission to create new tasks and events, log calls, and send email.

###2- Edit Change global actions

  • In the Lightning Experience, Setup Home | User Interface | Global Actions | Global Actions
  • Click Edit next to any of the missing global actions (New Event, New Task, Log a Call)
  • Look at the 'Record Type' pick list and select any value but --Master--

Note: Solution-1 didn't work because I had multiple record-types for activities.

Above solution is valid not only for Lightning-for-Gmail but also for LEX users.

Mahmood
  • 6k
  • 5
  • 39
  • 62