I am getting an 'invalid record type' error when trying to update a record type for some contacts.

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  1. Currently, the contacts are of a a contact record type created by an installed package. We are uninstalling the package, but before I do so I need to change the record types of these contacts.

  2. I have created two new record types "Contact - New" and "Candidate - New". When created the new record types I selected that these were replacing the old types, and to update the records, but this apparently did not work.

  3. I then exported the records matching the old record types.

  4. I updated the CSV to replace the old record types with the new ones, and performed an update on the Contacts table.

  5. I got 80-ish errors for the "Candidate - New" record type.

  6. I tried exporting the RecordType table to get the full 18 digit ID, then tried re-updating but this did not work either and I received the same message.

All record types are active. All record types are currently using the contact page layout, which is not part of the installed package.

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Can someone please help?! Thanks in advance!

up vote 5 down vote accepted

Have you checked to ensure that the profile you are using to update the Contacts has the Record Types you mention? Setup -> Profiles -> Record Types?

  • Oh my...that seemed to be the issue! At least, "Candidate - New" was not available to my sys admin profile. Thanks Cory!! – Paul Fischer May 9 '14 at 21:04
  • No problem. Happy Data Loading. :) – CoryCowgill May 9 '14 at 21:07

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