0

We have multiple external systems that have access to our Salesforce record IDs & we'd like to build links from those external systems to our Salesforce records. What is the correct way to do that?

Should we just navigate to the Id of the record (like we used to do in Classic)? https://testdotcom.my.salesforce.com/TEST_ID_HERE

Or should we use the view URL for Lightning? https://testdotcom.my.salesforce.com/lightning/r/Account/RECORD_ID_HERE/view

Are there other options? What are the pros & cons of each approach? Is there an official Salesforce guide that instructs us on how external sites should build links to Salesforce records?

Improve this question
1
  • the latter would be problematic if the external system only had the ID;
    – cropredy
    Commented Mar 15, 2021 at 21:07

1 Answer 1

Reset to default
1

Simply navigating to the record ID will suffice. The platform will automatically take the user to where they should be. Alternatively, if you retrieve the record details in the REST API, you can use the URL provided to you.

Improve this answer
1

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .