I create a case, it is case number 123456789.
If I search for case number 123456789, it is not returned Salesforce Classic search, this includes clicking search all. It is also not returned in the advanced search. In the console top search bar, the case is not returned when I search for the case number either.
However, related objects for the case are returned. We have a custom object we relate to our cases and that object does appear in the search results, but the case itself does not at this point.
When I run a query for the case number, the case and Id are returned. When I URL hack and paste in the Id, the case displays. Once I have viewed the case, it is returned in all of the searches above. It is even returned for other users who were having trouble seeing the case as well.
The field is set to indexed.
The case does display in the the case views and in reports, but does not display in the default search results.
Sounds like a SF internal indexing issue, but they are still looking into the issue.
Any thoughts or similar experiences?