I'm trying to create a Field Update Workflow where once the new case is generated, the description of the case will include text that shows:

  1. First item
  2. Second item
  3. Third item
  4. Fourth item

1 Answer 1


BR() can be used to create new line breaks in the text, so the formula used for this case should be:

"1. First item" & BR() & "2. Second item" & BR () & "3. Third item" & BR () & "4.Fourth item"

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