We use Avaya communicator web to run our call center. When I open Avaya web extension (Google chrome) and click on login through Salesforce credential and login. I got an error message: “License information cannot validate” When I checked login history so its show success through remote access2.0 through Avaya communicator and also OAuth shows count 1. I have changed profile permission for Cx team gave them Admin profile but still the same error message displayed. When I tried with my credential its working fine. I have contacted Avaya support then they said it’s a Salesforce issue. Could you please help me to figure out the issue?
Thanks In Advance.