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I have a workflow rule on the Case object that is supposed to create a task, but I want to associate the task with the Account that the Case belongs to, not to the Case itself. I have seen that I can't use an Account Task creation workflow action on a Case workflow rule, but does anyone know of a workaround?

(PS I know I could just write it up in an Apex trigger, but I want to handle it in Workflow if possible)

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    did you try using processBuilder to update a field on Cases's parent Account that in turn does a workflow/process step that creates the Task?
    – cropredy
    Commented Jul 1, 2015 at 22:22
  • Holy moly, I never used processBuilder before! I was able to do it without an intermediary field change, just by creating a task with RelatedToID set as the Case's Account ID. Thanks for the tip!
    – OBerm
    Commented Jul 2, 2015 at 2:39
  • Go ahead and post your solution after the requisite 1 day delay
    – cropredy
    Commented Jul 2, 2015 at 5:14

1 Answer 1

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Thanks to the tip from crop1645, I checked out the new proccessBuilder feature, where I was able to do exactly what I wanted to in a single action.

ProcessBuilder is a more flexible tool than regular Workflow Rules, and I may even take some processes that I previously could only implement in Apex and move them over to processBuilder.

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