How to assign default account to all incoming social personas (using SCS)

Question

I'm running into an issue with modifying the default Social Customer Service apex class and would really appreciate some guidance. I'm not a developer so this requirement is probably really simple to achieve, however I've hit a dead end...

The default class provided by SF for inbound social posts to Salesforce is as follows:

global class MyInboundSocialPostHandlerImpl extends
Social.InboundSocialPostHandlerImpl implements Social.InboundSocialPostHandler {
    global override SObject createPersonaParent(SocialPersona persona) {
        String name = persona.Name;
        if (persona.RealName != null && String.isNotBlank(persona.RealName))
        name = persona.RealName;
        String firstName = '';
        String lastName = 'unknown';
        if (name != null && String.isNotBlank(name)) {
            firstName = name.substringBeforeLast(' ');
            lastName = name.substringAfterLast(' ');
            if (lastName == null || String.isBlank(lastName))
            lastName = firstName;
        }

        //You must have a default Person Account record type
        Account acct = new Account (LastName = lastName, FirstName = firstName);

        insert acct;
        return acct;
    }
    global override String getDefaultAccountId() {
    return '<account ID>';
    }

    global override Integer getMaxNumberOfDaysClosedToReopenCase() {
    return 5;
    }
}

...And instead of creating a new Person Account for each incoming social post/persona, I want to assign all Persona's to a default "shell" account record. Therefore I want to explicitly say in my class to find and use this shell account, every time.. I've tried a SOQL query to retrieve the shell account id, assigned it to a variable and attempted to use it in the following, but apparently I can't do this...

global override String getDefaultAccountId() {
    return '<acct.ID>';
    }

I've also tried hardcoding the ID just to test (I know it's a terrible way to handle this scenario), and that also gave me an error: invalid ID

Could anybody provide some insight on how to go about solving this?

Many Thanks!

Answer 1

I've figured it out doing a bit of playing around. If I query the existing account and update/return it accordingly, I can then return the relevant ID in getDefaultAccountID()

Hereby the final snippet in case someone wants to assign all incoming social personas/posts/cases to a single shell Account. The reason for wanting to do so is because the default class will spam empty, meaningless accounts based off First/Last name (as you don't yet know an email or any other useful unique identifier).

Success!

global class MyInboundSocialPostHandlerImpl extends
Social.InboundSocialPostHandlerImpl implements Social.InboundSocialPostHandler {
    global override SObject createPersonaParent(SocialPersona persona) {
        String name = persona.Name;
        if (persona.RealName != null && String.isNotBlank(persona.RealName))
        name = persona.RealName;
        String firstName = '';
        String lastName = 'unknown';
        if (name != null && String.isNotBlank(name)) {
            firstName = name.substringBeforeLast(' ');
            lastName = name.substringAfterLast(' ');
            if (lastName == null || String.isBlank(lastName))
            lastName = firstName;
        }

        Account acct = 
            [SELECT Id, Email FROM Account 
            WHERE Email='[email protected]'
            LIMIT 1];

            update acct; 
            return acct;

    }
    global override String getDefaultAccountId() {
    return '<account ID>';
    }

    global override Integer getMaxNumberOfDaysClosedToReopenCase() {
    return 5;
    }
}