The javascript is loaded on every page.
The goal is to see where the customer is on the website at all times.
The code
<script type='text/javascript' src='https://service.force.com/embeddedservice/5.0/esw.min.js'></script>
<script type='text/javascript'>
var initESW = function(gslbBaseURL) {
embedded_svc.settings.displayHelpButton = true; //Or false
embedded_svc.settings.language = 'nl'; //For example, enter 'en' or 'en-US'
embedded_svc.settings.offlineSupportMinimizedText = 'Chat met een expert';
embedded_svc.settings.defaultMinimizedText = 'Chat met een expert'; //(Defaults to Chat with an Expert)
//embedded_svc.settings.disabledMinimizedText = '...'; //(Defaults to Agent Offline)
embedded_svc.settings.loadingText = 'laden...'; //(Defaults to Loading)
//embedded_svc.settings.storageDomain = 'yourdomain.com'; //(Sets the domain for your deployment so that visitors can navigate subdomains during a chat session)
// Settings for Chat
//embedded_svc.settings.directToButtonRouting = function(prechatFormData) {
// Dynamically changes the button ID based on what the visitor enters in the pre-chat form.
// Returns a valid button ID.
//};
var accountData = document.getElementById('myaccount') && document.getElementById('myaccount').dataset.account;
if(accountData) {
var accountDataObject = JSON.parse(accountData);
embedded_svc.settings.prepopulatedPrechatFields = {
FirstName: accountDataObject.first_name,
LastName: accountDataObject.last_name,
Email: accountDataObject.email
};
}
embedded_svc.settings.extraPrechatFormDetails = [{
"label": "URL",
"value": window.location.href,
"displayToAgent": true
}];
//embedded_svc.settings.fallbackRouting = []; //An array of button IDs, user IDs, or userId_buttonId
//embedded_svc.settings.offlineSupportMinimizedText = '...'; //(Defaults to Contact Us)
embedded_svc.settings.enabledFeatures = ['LiveAgent'];
embedded_svc.settings.entryFeature = 'LiveAgent';
embedded_svc.init(
'https://xxx.my.salesforce.com',
'https://xxx.secure.force.com/liveAgentSetupFlow',
gslbBaseURL,
'',
'Chat_Team',
{
baseLiveAgentContentURL: 'https://c.la1-c2-fra.salesforceliveagent.com/content',
deploymentId: '',
buttonId: '',
baseLiveAgentURL: 'https://d.la1-c2-fra.salesforceliveagent.com/chat',
eswLiveAgentDevName: 'Chat_Team',
isOfflineSupportEnabled: true
}
);
};
if (!window.embedded_svc) {
var s = document.createElement('script');
s.setAttribute('src', 'https://xxx.my.salesforce.com/embeddedservice/5.0/esw.min.js');
s.onload = function() {
initESW(null);
};
document.body.appendChild(s);
} else {
initESW('https://service.force.com');
}
</script>