Ganesh Kumar
  • Member for 5 years, 6 months
  • Last seen more than a month ago
  • United Kingdom
Journey Builder - Loop contact within Journey
Accepted answer
4 votes

As mentioned by you, Journey builder will not allow looping within a journey. As a work around, in the same process you are trying with multiple re-entry, you can set a parameter to True after the ...

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Tracking data not sent back to sales cloud from Journey Builder Using Sales and Service Cloud events and activities?
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3 votes

Tracking data would be available as Individual Email results and individual Link details in Salesforce. Check the below if the tracking data is not visible: Check if you have added Individual Email ...

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Audience Builder missing
3 votes

Audience builder is a paid feature and will be visible only if the Salesforce has enabled for your organisation. I would suggest you to contact your Salesforce engagement manager to check if you ...

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Connecting a single org to multiple business units (Divisions)
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2 votes

If you are having multiple business units and have to connect to only one Salesforce org, you should be able to do it. In this case, the Salesforce org and data will always be connected to the primary ...

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RetrieveSalesforceObjects to retrieve Oppourtunity records
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2 votes

In your code, you had just retrieved the salesforce object values and saved it in a list. You cannot directly display the values in the list. You would need to update your query as below %%[ var @rs, ...

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Difference Between using Contact Data vs Event Data for same DE
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2 votes

You can find the difference between Event data and contact data in the below link: https://help.marketingcloud.com/en/documentation/journey_builder/using_event_data/ In a nutshell, in the entry ...

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Individual Email Results not appearing for Salesforce Send Emails
2 votes

Normally, Individual email results are not updated if the contact/lead id is not selected as the subscriber key in data extension. You can cross check the subscriber key in the data extension or in ...

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Email Sendpreview Invalid Recipient
1 votes

This error generally appears if Data extenssion has some other attribute other than email address as primary key and there are more than one field of type Email Address. On trying to click preview, ...

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Decision Split not evaluated correctly for multiple entries to data extension (Contact Data entry event)
1 votes

I had faced the same issue earlier. Refer to the Link for the resolution to the issue. For contact data to work, both subscriber key and contact key should be same.

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Contacts Showing DidNotMeetEntryCriteria Status
1 votes

If my guess is correct, in the Event entry filter criteria, you should have mapped wrong email addresss field filter criteria. When you root a data extension, MC creates two additional fields Email ...

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Marketing cloud - Multi org configuration and Tracking data
1 votes

We have tried a POC with multi org configuration in one of the accounts and the tracking data seems to be updated properly. As like normal salesforce send, tracking data is updated as long as send in ...

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Lead scoring in Marketing Cloud
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1 votes

I would rather say handle this Salesforce rather than in SFMC. If you are to do the lead scoring computation in SFMC, you would need to develop a SQL query based on your send and click object. ...

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Contact data not working in descision split activty in Journey Builder
Accepted answer
1 votes

Salesforce support has able to find the root cause of the issue. Issue is that in the data extension, subscriber key has been set as Email Address where as in populations, contact key is mapped to ...

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Exact Target: Can someone please tell me the difference between Contact Builder and Data Relationships in Exact Target?
1 votes

For Journey Builder to work, you should have configured your data model using contact builder. Data relationships are not related to Journey builder. Refer help documentation: http://help....

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Testing triggered sends
0 votes

There are few ways you could test this: If you have the salesforce custom object record in Marketing cloud Data Extension using Import/Synchronisation, use the Email content preview with that Data ...

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whats the difference between Audience Builder Vs Filtered data extension?
0 votes

Filtered Data extension is more Data Extension specific. You would have to create specific filters for every data extensions you have. Audience builder is more subscriber specific. It listens to the ...

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CaseSensitiveSalesforceID when uploading data to Marketing Cloud
0 votes

As per article in answer , it is mentioned that Marketing cloud throws this error when a record is imported to a data extension having primary key and the record contains duplicate case sensitive ...

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How to Bring Activity(Tasks/Evenets) fields in a data extension in marketing cloud
0 votes

To my knowledge, Activity is not a standard object in Salesforce. Salesforce Events and Tasks are the standard objects that are displayed in Activities related list. Refer here for the list of ...

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Character Issue in mails sent from Marketing Cloud
0 votes

Your issue is the same that is mentioned in the developer forum: [https://developer.salesforce.com/forums/?id=906F00000008pwqIAA] when you copy a test from website or mail, special characters are ...

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How to pull data from Data Extension to be displayed in Landing Page?
0 votes

I assume that your account no corresponds to subscirber id. Missing link is that in the landing page, you need to pass the account no for which value needs to be fetched. You need to do the following ...

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Creating Blackout window Journey Builder
0 votes

If you are using Automation studio or event automation to fire your journey builder, there is no option to specify black out periods. However, Automation studio and Event automation has a specific ...

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Marketing Cloud Journey Interaction not injecting any contacts
Accepted answer
0 votes

Can you be more clear by saying you have Rooted the data extension. As per July 2016 release, SFMC has stopped root relationships and instead replaced with Populations. Deprecated Root ...

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API Triggered Send in MC/ExactTarget resulting in Error Code 13 cannot match Subscriber Key for only one subscriber?
0 votes

As per the list of error codes in the email send link: http://help.marketingcloud.com/en/documentation/exacttarget/interactions/email_messages/email_send_error_codes/ , error code 13 corresponds to: "...

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How can a user skip a step in Journey Builder?
0 votes

If you have an attribute in your data extension that captures that a subscriber has talked over phone, then this attribute can be added to a decision split and only those subscribers who have not ...

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