iDog
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QuickActionDefaultsHandler not working in Lightning?
Accepted answer
3 votes

Indeed, this is not supported in Lightning. In my organization, I mainly overcame this by including the desired logic in a unified Custom HTML email template, and set it as a default for the Email ...

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Conditional logic in Salesforce Text Email Template
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4 votes

Try the following: {!CASE(Enquiry__c.Destination__c, "Barcelona", "i am barcelona", "i am not barcelona")} If that doesn't work with a simple Text Email Template, try re-creating as a Custom HTML ...

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Rich Text Field in Community not displaying correct icons?
1 votes

This was reported in multiple complaints in both 'answers' and the developers forums. The solution is to clear the browser. My assumption is that it relates to a recent bug/change in SalesForce ...

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Pre defined From Address field in Standard Email Action is not working
0 votes

Not sure why you are calling 'emailMessage.FromAddress' twice: emailMessage.FromAddress = getFromAddress(c.Reason); emailMessage.FromAddress = 'tt@gmail.com'; I believe this should be enough and ...

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Creating visual force sidebar force service console
0 votes

Can you verify the 'Available for Salesforce mobile apps and Lightning Pages' flag (available when editing the VisualForce Page) is set ON? see here - https://www.screencast.com/t/uzFeeSDQVm I have ...

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Email Services Apex Class - Remove images and replace with text instructing user to check attachments section
0 votes

You can include the below addition in your Email Handler class to achieve inline image rendering by handling the inbound email header: private static void handleAttachments(EmailMessage em, ...

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Set Default emailBody to apex:emailpublisher in HTML Format
0 votes

You can include the Outgoing Email text as a Custom Field and merge to the emailbody parameter. Also, use 'innerHTML' as follows: emailBody="{!case.HTMLbody}" id="RTF"/> <div style="...

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Populate cases based off Case ID instead of Reference ID?
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2 votes

This can be done with an Email Service. Please refer to Bryan Gilbert's post here as a reference: http://sforcehacks.blogspot.co.il/2012/01/email-to-case-can-create-too-many-cases.html

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Avoiding email2case spam when customers email helpdesk email and CC their coworkers
0 votes

This can be done by matching the incoming email's subject with existing cases, via Apex's Messaging.InboundEmail. A good post of such solution exists here: http://sforcehacks.blogspot.co.il/2012/01/...

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Issue with Email Logo aligned right in Lightning
0 votes

Solved this by adding 'text-align' attribute to the 'td' element: <td style="text-align:left">

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Help with test coverage for implementation of QuickAction.QuickActionDefaultsHandler
0 votes

I was able to raise the code coverage by adding the 'contact' to my tests.

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How to redirect SFDC URL clicked outside SFDC to open as a primary tab in Salesforce Console if user has an active session in Salesforce Console?
1 votes

There's a Chrome Extension out there which address this sad issue, called 'Click-to-Console': Link Here. Hope this helps.

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Help with setting Email TO address in customized Email Publisher Quick Action
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0 votes

I was able to resolve this by using 'indexOf' for String 'includes' condition as follows: //set TO address String contactEmail = c.contact.Email; if (c.contact.Email == c....

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Show Past Cases on the Case Page Layout?
-1 votes

You can use the 'related case' on the Contact custom console component. I've explained how in the following question: visualforce page to list cases by contact using 'case.AccountId' for ...

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visualforce page to list cases by contact using 'case.AccountId' for Person Account - Lightning Design
Accepted answer
0 votes

I believe you are missing the '/' as a closing tag for apex:stylesheet. Can you place the below line instead and retry: <apex:stylesheet value="{!URLFOR($Resource.SLDS080, 'assets/styles/...

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SalesForce Case Feed - Email Action - Reply and ReplayAll stopped working after summer 16'
Accepted answer
1 votes

Was able to sort this out, had a bug in the Apex implementation.

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How to modify Row Height in Serviice Cloud Console view
0 votes

One other workaround might include altering the CSS externally, i.e - via a Goole Chrome Extension. Obviously this is not ideal, but a workaround though.

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Service Cloud learning guide
1 votes

Not sure if this question is still relevant, but a Trailhead was recently published, and available here: Service Console Basics

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Reply to a new case with description included in email response by default
0 votes

Not sure if this will fully answer your question and use case, but I was able to get the 'Reply' and 'ReplyAll' functions, set an Email Template per my company's demands. I implemented ...

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