Skip to main content
10 votes
Accepted

SFMC Rest API Transactional Email Send or Transactional Journey or Single Send Journey?

As EazyE states, a = c. From there onwards, this is a pretty layered question. Definitely you cannot use Single Send Journeys / Transactional Journeys interchangeably. Opening remark: The term "...
Jonas Lamberty's user avatar
8 votes
Accepted

Send Log Error Codes

As usual, the documentation is very well hidden (here). It appears: 22 (Data Extension Insert Failed) - Failed to insert a row into the Triggered Send data extension. 23 (Domain Exclusion) - ...
Gortonington's user avatar
  • 30.7k
8 votes
Accepted

Triggered Send Error Code: 138 - Exceeded Expiration Policy

This occurs when the subscriber was in the triggeredsend queue for more than 3 days. The triggeredsend can queue do the following reasons: TS erred causing the job to be stopped and the subscribers ...
EazyE's user avatar
  • 8,547
7 votes
Accepted

ErrorCode 180008 - Unable to queue Triggered Send request. There are no valid subscribers

Make sure you checked the option Add subscribers to this list under Subscriber Management when creating your triggered send. To verify this option, go to Email Studio > Interactions > Triggered ...
Markus Dang - formerly Slabina's user avatar
6 votes
Accepted

Trigger email from Landing Page via AMPScript

You can use AMPScript and the SOAP API web service to accomplish this. It is fairly easy to do, you create the triggered send in the UI or via SDK or API. Then inside the AMPscript on your page you ...
Gortonington's user avatar
  • 30.7k
6 votes
Accepted

Can I Use Marketing Cloud for Transactional Emails Just Like Mandrill?

Implementing such a functionality is possible, but it greatly depends on your SubscriberKey setup. If you have a Sales/Service Cloud or any CRM connected and your SubscriberKey is tied to an id in ...
Markus Dang - formerly Slabina's user avatar
6 votes
Accepted

Speed API Event / Triggered Send

The most important thing regarding speed is the priority set in your email activity. If this is set to high I definitely got faster email deliveries than in your test. The journey delivery duration ...
Markus Dang - formerly Slabina's user avatar
6 votes
Accepted

Can I use Content Builder emails in Triggered Sends from Marketing Cloud Connect?

It is definitely possible to use Content Builder emails in triggered sends as I'm currently doing this. When I go to Email Studio -> Interactions -> Triggered Emails and click on Create, in the &...
Markus Dang - formerly Slabina's user avatar
6 votes

Update Email within a TriggeredSend

In order to republish the TriggeredSend with updated Email content via SOAP API calls, you must specify RefreshContent. I happened upon this in some generated WSDL classes -- I don't see it ...
Mike's user avatar
  • 918
6 votes
Accepted

Marketing Cloud Rest API and Business Units

I believe the issue is stemming from the account_id option in your request for the access token. I believe it is required to access any other than the parent BU.
Gortonington's user avatar
  • 30.7k
6 votes
Accepted

Triggered Send testing - how to exclude All Subscribers?

I really wouldn't recommend this, as it is going to likely be slow - but as this is for testing only, you could reference the _Subscribers Dataview in the lookup: ROWCOUNT(LOOKUPROWS('_Subscribers','...
Gortonington's user avatar
  • 30.7k
6 votes
Accepted

How to create a REST API cc and bcc for Triggered Send, message Definition Sends

The CC and BCC fields are tied to the send definition, rather than the actual message send. Therefore a fixed address for every message using that triggered send definition is the case this has been ...
Markus Dang - formerly Slabina's user avatar
6 votes
Accepted

Triggered Send Errors In SFMC- How to access error data?

The only way to get this information is from Support or Proactive Monitoring (Which will send you an email on the error if it 'breaks' your trigger message). Now, trying to get this information from ...
Gortonington's user avatar
  • 30.7k
5 votes
Accepted

SOAP API to 'publish' a TriggeredSendDefinition?

UPDATE The below does work, BUT it actually does cause the issue I originally suspected it might - refreshing on every new instance of the triggered send. I did find a new solution via SFMC SSJS ...
Gortonington's user avatar
  • 30.7k
5 votes

Why would an Email sent from a journey get stuck in the triggered send queue with no error?

So as I posted this question, an email came through from Salesforce support thanks to auto case opening we have when any of our triggered sends are paused due to an error and the error gave me the ...
JulieHurtz's user avatar
5 votes
Accepted

AMPscript not being evaluated from top to bottom in Triggered Send

I'd remove the RaiseError() function altogether and put the rest of the AMPScript in a separate Content Area that outputs @result. For example: <script runat=server language=ampscript> var @...
Adam Spriggs's user avatar
  • 30.8k
5 votes
Accepted

How to start sending an email from SFMC via external API?

You need to create a triggered send definition and send a post-request to the REST-API. There is very good documentation on this, that you can find here: Triggered Emails Guide Sending triggered ...
Markus Dang - formerly Slabina's user avatar
5 votes
Accepted

How to simulate triggered send

The easiest way (in my opinion) is to use Postman for doing SOAP calls. Here's a sample SOAP envelope from Postman for triggering an email: <s:Envelope xmlns:s="http://www.w3.org/2003/05/soap-...
Adam Spriggs's user avatar
  • 30.8k
5 votes

How to forward replies using RMM and Triggered Send?

This is a great question. You're on the right track. I would use the 'Forward using Triggered Send' option. However, in order to forward the reply to another address, you will first need to open a ...
Eliot Harper's user avatar
  • 16.6k
4 votes
Accepted

How to restart a Triggered Send from the AmpScript

EDIT This is the most optimized solution I could find using AMPScript - albeit part of it is done in SSJS, but that part greatly reduces the code weight and optimizes the speed of the script. As I ...
Gortonington's user avatar
  • 30.7k
4 votes

ErrorCode 180008 - Unable to queue Triggered Send request. There are no valid subscribers

Maybe will be useful for anyone in future. I got this error in another case. The triggered send was configured only to Add Subscribers to All Subscribers, without Update checkbox. And the request ...
Polina Drobot's user avatar
4 votes
Accepted

Marketing Cloud triggered send, empty Http response, no send

Sorry can't use comments yet. As per official documentation: "key:" in the endpoint should be used for ExternalKey, otherwise ObjectId should be used. From name not required, thats why Send ...
Ros Haitovich's user avatar
4 votes
Accepted

API to Triggered Send is "OK" but email fails in AMPscript -- can we use API to pull the error record?

There are different steps to email sends. However, in your case when an API request is made, the validation is first made on the authentication and data attributes. Once initial validation is ...
Brad Sapkota - altus.digital's user avatar
4 votes
Accepted

appending a plus sign (+) to emails does not work

That is not a valid assumption to make, unless the email provider supports that syntax. For example, Gmail allows plus in this manner to allow users to determine a folder to save incoming emails to ...
sfdcfox's user avatar
  • 497k
4 votes
Accepted

New Transactional sending Email API Error 400: TriggeredSend definition not sendable due to definition status

If the triggersenddefinition status is not being set to "Active" when specifying "Active" but being set to "New", ensure that there is not a validation issue with the email you are using in the ...
EazyE's user avatar
  • 8,547
4 votes
Accepted

Set a Blackout period on Triggered Send Definition?

I believe you are looking for send throttling. This should allow you to specify both the time range you want to send between as well as the volume you want to send each hour. You will need SF support ...
Jason Hanshaw's user avatar
4 votes
Accepted

Triggerred send validation error log!

You should use the Preview & Test Send feature of email studio. When editing the email, select the Preview and Test tab, and follow these steps: Select Preview and Test. To view the email with ...
Lukas Lunow's user avatar
  • 21.7k
4 votes
Accepted

Send email in real time with SFMC connected with Salesforce CRM

You are correct, both Triggered Sends from CRM as well as Salesforce Data Entry Events happen near real time, based on changes in records within CRM objects. This follows a very different route than ...
Lukas Lunow's user avatar
  • 21.7k
4 votes

Two triggered sends (if based) on one cloud page

This should be relatively straightforward, you probably didnt tell your code which Triggered Send to send. In this bit: /* Specify the external key of the TriggerSend */ SetObjectProperty(@ts_def, &...
Jonas Lamberty's user avatar
4 votes

Send an email to subscriber and to manager via Triggered Data Extension

You can't use a sendable data extension with multiple emailaddress fields. This is why: If a subscriber exists in All Subscribers list, your email will be sent to the email address which sits in All ...
Lukas Lunow's user avatar
  • 21.7k

Only top scored, non community-wiki answers of a minimum length are eligible