Hot answers tagged

37

Salesforce actually can revert this change for up to 72 hours after the refresh/deletion. I have run into this exact issue, and SF support was able to revert the sandbox back. You just need to make sure you contact them within 72 hours. Although our Customer Success Rep told us that they can usually get it for up to a week, they only commit to 72 hours, ...


12

Bring your Account Executive in on the discussion. They want to make sure you are happy, and will follow up with support. If you are on Twitter, you can try and send a message to @Salesforce. Their social media people do a pretty good job of tracking down cases as well.


12

The Lightning Experience FAQ (last updated October 2016) includes: Q: Can I still use Salesforce Classic?A: You have the choice of when you want to move to the new Lightning Experience UI and which users you want to migrate. You can continue to use Salesforce Classic as long as you like, and we will continue to support the Classic UI.


8

If this is a legitimate concern for you, then your best bet is to negotiate an escrow agreement for the source code. It's not unusual in enterprise software to enter into an agreement with a software provider that entitles you to their source code if they go under. But that's a legal agreement that will cost money, so you'll need to negotiate the creation of ...


8

I asked support nicely for more licenses for the developer org, which they kindly granted, along with: Partner Developer Edition orgs do come with 20 Salesforce licenses. However due to our new release, a minor bug has caused our Partner Developer Edition orgs to be created with only 2 licenses. We should have this fixed by early March. In the ...


8

Limits Per day limits can be increased temporarily to accommodate unusual business conditions, such as a spam attack, marketing campaigns, etc. All such increased limits can only be increased a certain level without requiring higher authorization (e.g. manager, VP, CEO). Rollup summary fields per Object This increases the number of rollups that can be ...


7

Salesforce has no plans to drop support for classic. It will be around for a long time to come. You'll notice that PDFs are still rendered in classic, that lightning components can be used in classic and that visual force pages can be used in a lightning container in lightning pages. There are far too many orgs that have a lot of money invested in custom ...


6

What actually helped, was to post into the Certification Group of the Partner Community. I got a very quick and nice response from Kari Lucio and right now they have refunded all of my prior expenses. Only waiting on the bio-reset, which should be easy, I guess. update: bio-reset is done, too. Thanks Salesforce, well done!


6

Only marking fields as external ids as you pointed out is the only way an end user can have a field indexed. Other fields such as lookups (and master detail relationships) are indexed automatically. For what you are requesting there's really only 2 options. Create a snapshot like sobject / table to have less records you'll need to filter through for ...


6

The most direct way I found is using this URL https://help.salesforce.com/home and clicking on the user icon (top-right) and pick "My Cases". I think it's kind of hidden there. In the meantime I received the following response from Salesforce support about the details (Extension 1-4) Extension 1 The Help & Training Portal has being updated on ...


6

Salesforce.com has not announced any plans to remove Classic at this time. I would expect that salesforce.com is trying to get rid of Classic as soon as possible, but they will not be able to do so until they can convince 100% (or very close) of their major clients to move to LEX entirely. This means that they need to have 100% feature parity with Classic, ...


5

Yes, sometimes, but it's non-trivial. You need to submit a case and work closely with partner support and your account team.


5

I usually try a variety of the below: State my time zone and the hours that I work State that I don't respond to phone calls as the issue is too complex and my phone line is bad quality Write out the issue and the steps needed to be taken to solve it - then drip feed the parts to support to avoid confusion. Be incredibly precise about what I actually want - ...


5

I think that means "until [you're ready to] move to CloudPages" (i.e., CloudPages aren't missing any features that I need). From the Content Builder FAQ: What if I Want to Create Content for Classic Landing Pages and Microsites? Where possible, use CloudPages. Support for classic Landing Pages and Microsites goes beyond the end-of-support and ...


4

I'd suggest your Account Executive and Twitter (@SalesforceCert).


4

Why is the Subscriber support not working for me? We use this feature extensively, and it is solidly reliable. Try checking your browser settings, clearing the cache, etc, the usual things that you should do when using salesforce.com. Assuming you are security-reviewed, you should be able to obtain logs normally through the Developer Console. What will ...


4

You can't submit cases from any developer org. Use your primary ISV org to submit cases, or submit them through the Partner Portal.


3

I think your best best would be to call Salesforce support directly to try to get this enabled. As far as I know theres no way to use it without having support enable it for you. Someone please correct me if I am wrong.


3

As per my comments... Note, this answer doesn't address other possible reasons the app might cease to work. If the app relies on callouts to an external web service there isn't much you can do if it fails for some reason. If the package doesn't add any entries under remote sites you would be safe from web service callout failures at least. You can find ...


3

A refreshed sandbox replaces the existing sandbox data with the refreshed version from production. It is a permanent operation. Your sandbox data is still there if you have not activated your sandbox yet. Activating a sandbox replaces all previous data with current data. Only steps you can do is If you have your code on eclipse you can deploy it again to ...


3

I don't think they will give out the internal stack trace for a GACK even if you have Premier support. It would probably show too much of the internals of how Salesforce works. Is there somewhere that outlines what you get with basic support? I see in the Partner-Basic-Support PDF that they will troubleshoot a Salesforce error message that corresponds to ...


3

The ISVforce Guide is the best place to find details about the ongoing management of your app in subscriber orgs. You can use the License Management App and the Support Console to access your customers' orgs. See the topic of ISV Guide: Supporting Your Customers for details about the LMA and how the customer grants you access to their org.


3

I had a similar problem with Accounts that sounds very similar to what you're getting now. Every morning an Account record would not load. Typically, it would time out until you refreshed the record anywhere between 3 or 4 to dozens of times. Then, it would work fine. The whole object, not just that record. You're right in that it's a caching issue, but ...


2

Did you activated it? Anyway get in touch with support asap. create a ticket and describe your trouble. It might be fixed only on salesforce support side.


2

I think you might need to read the User Agreement for Developer Acccounts. I don't know what it says myself because we are also a customer, but given that these accounts are free it's very likely support is not included. The submission of a case online has been fine for many years, I'm sure its related to the Developer account User Agreement. It would not ...


2

what you are requesting is help in integrating Salesforce and other applications (to put it in industry terms). There are several ways of solving this problem. You can do a sync across these applications either in real-time or in bulk (scheduled jobs that execute periodically, etc.). Real-time synchronization will constantly keep the information current ...


2

Yes, they have. We opened a ticket with Salesforce and asked GMX. Here is the reply from GMX (translated): The email servers from Salesforce are trying to establish a a secure connection with outdated encryption techniques, which of course fails. Salesforce is aware of this problem. The answer from Salesforce support is, that their R&D team is working ...


2

Salesforce does not provide technical support for Developer Editions. Please See https://help.salesforce.com/apex/HTViewHelpDoc?id=overview_de.htm&language=en_US


2

From free developer edition you can not create a case. You can call basic support and log a case via phone. You can create a case on production environment and in sandbox. I had a talk with premier support and get the confirmation.


2

Try calling 0016026594665, explain your case. I had the similar issue (Lost Internet connection), they were pretty supportive and rescheduled my exam. This was when I called them up immediately. One of my colleague had a similar issue and raised a case, he got a response in about a weeks time. My suggestion try both routes.


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