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5 votes
Accepted

Is it possible read/write settings of embedded_svc in lightning component of preChat snap-in?

At this moment, the full Snap-In embedded_svc library structure is not available in Lightning. If you are developing in a Community and using the OOTB Lightning Snap-In component, for example, you are ...
moth's user avatar
  • 454
4 votes
Accepted

Embedded Service Chat component in community - using "Snippet Settings File" javascript to override pre-chat file is not working

Eventually I did succeed on the task to use this javascript override. But I did it in a specific way - not as in my question In this snippet I am disabling the creation of case and contact, and in a ...
Itai Shmida's user avatar
  • 5,045
3 votes
Accepted

Start snap-in chat with custom button

Was able to use own buttons to activate chat. Add styles to hide standard buttons: .embeddedServiceHelpButton .helpButton .uiButton.helpButtonDisabled { display: none; } .embeddedServiceHelpButton ....
Acuariano's user avatar
  • 656
3 votes

Is it possible read/write settings of embedded_svc in lightning component of preChat snap-in?

Thanks friendofflore for your answer this really helped me out. At present There are definitely some contradictions in the documentation which doesn't make it entirely clear what you can and cannot do ...
BenRowley's user avatar
3 votes
Accepted

Is it possible to upsert Prechat data in a custom Lightning Snap-in?

The Snap-Ins for Web Developer Guide contains this page: Pre-Chat Code Examples Find contacts but don't create new ones In this example, we don't want to create contact records — we only want to find ...
Kenny Mentele's user avatar
2 votes
Accepted

Einstein Bot Reading Cookie Into Chat Context

Look into collecting pre-chat information in this Einstein bot cookbook. It's not a cakewalk and will probably require a lot of trial and error but this is the way to do what you are looking for: ...
Etienne Rocheleau's user avatar
1 vote
Accepted

Live Agent Chat - Routing by Region

Based on the snap-in tag on your post, I'm going to assume you're using a custom snap-in with the Live Chat APi instead of your own custom JS to connect to the Console from your web site. How you send ...
crmprogdev's user avatar
1 vote

How to render file upload LWC in the middle of a conversation in Einstein Bot?

Have you tried this - https://debarunsengupta.medium.com/integrating-lwc-in-einstein-bot-1e5ffaeccc7c. Looks like it is same as your request. In my project, I used the below option. But, in my Case, I ...
Magulan Duraipandian's user avatar
1 vote

New Lightning component with custom 'Send to chat' button

Solved using the following method: https://developer.salesforce.com/docs/atlas.en-us.api_console.meta/api_console/sforce_api_console_lightning_sendMessage.htm
lopez.regalado.fj's user avatar
1 vote

How to make Account Lookup using Android Sales Force SDK?

The issue here, I'm new with this sdk, just forgot to add the ChatUserData with ERP Number to the chatConfigurationBuilder instance. the code will look like the following: val accountEntity = ...
skimos's user avatar
  • 31
1 vote

Live Chat SDK - How to disable minimize chat button for Android?

You could do this by calling defaultToMinimized(false) ChatUIConfiguration uiConfig = new ChatUIConfiguration.Builder() .chatConfiguration(chatConfiguration) .queueStyle(QueueStyle....
humazed's user avatar
  • 111
1 vote

What is the purpose of embedded_svc.settings.displayHelpButton = false on salesforce communities?

I know I'm kind of late with this answer, but the solution to your problem is explained here: https://developer.salesforce.com/docs/atlas.en-us.snapins_web_dev.meta/snapins_web_dev/...
Daveh0's user avatar
  • 111
1 vote

Set (override) locale for Embedded Service SDK

I would recommend using LanguageLocaleKey and LocaleSidKey fields from a context User. Based on that you can set specific locales on mobile before displaying the data. From User | SOAP API Developer ...
Przemysław Długoszewski-Tamoń's user avatar

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