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Formula on Individual Email Result for Engaged Segment

The best way to go about it is to use an IF statement. When you subtract two date values from each other, you get the difference in days. You can use that difference in an IF statement to output the ...
Adriaan Van Niekerk's user avatar
1 vote

can we create matching rules on case object in salesforce service cloud Enterprise Edition so that we can identify duplicate cases?

This feature is still an idea you can upvote the idea. To manage the case duplication you can write a trigger on before insert to check for duplicate cases. Based on specific fields you can write code ...
Tushar Jadav's user avatar
  • 1,804
1 vote
Accepted

can we create matching rules on case object in salesforce service cloud Enterprise Edition so that we can identify duplicate cases?

Only supported objects are shown in the dropdown. At the time of this answer, cases are not supported by Duplicate Management. For now, this feature only supports accounts, contacts, leads, and custom ...
sfdcfox's user avatar
  • 493k
0 votes
Accepted

How to stop survey email being sent out to customer went case is closed?

Option 1 If your org has Set Up > Support Settings > Customer Feedback Survey checked true, then uncheck it so no Survey automatically goes out on Case close Option 2 If your org has Set Up > ...
cropredy's user avatar
  • 71.7k

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