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7 votes

what is difference between caseteams and queues?

A case team is simply a group of individuals working on a case; there are multiple people involved in the resolution of the case. For example, a case might need a service tech to take care of the ...
sfdcfox's user avatar
  • 495k
6 votes
Accepted

Can we prevent or detect Console popup event?

You could use this onCustomConsoleComponentButtonClicked() to track the click event and setCustomConsoleComponentWindowVisible(false) to close the window. Along with that, make window height and ...
Santanu Boral's user avatar
5 votes

Lightning tab label showing "Loading..." in Service Console (bug)

Put this line in Component. //in markup <lightning:workspaceAPI aura:id="workspace"/> In Component init: //Js Controller var workspaceAPI = component.find("workspace"); ...
Tjcool's user avatar
  • 151
4 votes

How to remove Post and Poll from Salesforce Case Chatter tab in Lighthing Experience?

Edit the case page layout on which you're working and remove those actions from Salesforce Mobile and Lightning Experience Actions: Then it would be gone: Some helpful links: Understand How Actions ...
Raul's user avatar
  • 18.8k
4 votes
Accepted

When lightning:tabFocused is fired, handler is invoked multiple times (once per tab that is open) from an embedded component in service console

It turns out there is a getEnclosingTabId() method that's not listed in the top level of the workspace API methods. I ended up adding logic comparing the enclosing tab to the focused tab, like so: ...
Brian Mansfield's user avatar
2 votes

Can we prevent or detect Console popup event?

I would think you should be able to listen to that event using a click listener. The toolkit has an addEventListener method, so something like: sforce.console.addEventListener('click', function (...
Adrian Larson's user avatar
  • 150k
2 votes
Accepted

isInConsole() Showing False in embedded VF Page

If you are opening the standard record from listview in console then page will be in console. It works perfectly based on your code. Issue is: Your development mode is opened. Close the ...
Santanu Boral's user avatar
2 votes

what is the difference between service cloud and service console in salesforce

Service Cloud is your whole Salesforce instance / org. Service Console is just one of the Apps in your Service Cloud. You can access Service console from Apps. It is a tab-based workspace that ...
sfdcFanBoy's user avatar
  • 4,064
2 votes
Accepted

Refresh data in footer custom console component as I switch between Primary Tabs

First for console apps you cannot create a generic code which will work for both classic and lightning, as there are two different APIs. For lightning we have Lightning Console API : Lightning Console ...
Nagendra Singh's user avatar
2 votes
Accepted

OpenTab with focus after closing some other tabs on Console Navigation Apps

I also had this issue. But by using workspaceApi.focusTab() method, I was able to achieve the opening new tab and closing the current one and focusing the new tab. workspaceAPI.openTab({ ...
Sree Kalyan's user avatar
2 votes
Accepted

OpenCTI enableClickToDial does not invoke any callback in Salesforce Classic Console

For anyone struggling with an issue of OpenCTI API methods not getting invoked without any visible cause - in our case this turned out to be the issue with Call Center configuration: the CTI Adapter ...
Pawel Fronczak's user avatar
1 vote
Accepted

NavigationMixin.Navigate Not Focusing on the correct subtab

You need to use SALESFORCE CONSOLE APIS (NAVIGATION ITEM API, WORKSPACE API, UTILITY BAR API) IN LIGHTNING WEB COMPONENT USING AURA AND LIGHTNING MESSAGE CHANNEL as LWC does not have that capability ...
sanket kumar's user avatar
  • 15.4k
1 vote

Enabling servicecloud feature for scratchorg,

After changing edition from "Developer" -> "Enterprise" Every feature and corresponding started enabled.
santosh rath's user avatar
1 vote

Is it possible to refresh tab in lightning service console

This question is almost a year ago so the answer may be anachronistic, but there is now a refresh tab method. Documentation here: https://developer.salesforce.com/docs/atlas.en-us.api_console.meta/...
Charles T's user avatar
  • 11k
1 vote
Accepted

Service Console (classic) macros with Select Email Action/Apply Email Template stopped working

This SFDC link Error 'The instruction is not available' when you use a Macro states quite clearly that a change in the page layout can cause this issue and sure enough such a change had been made ...
cropredy's user avatar
  • 72k
1 vote

Email to Case create contact from reply-to address

If you are using On-Demand Email-to-Case, you don't have a way to really do so. Using this approach will always associate a Case to a Contact by matching the from address. You could however achieve ...
Jayant Das's user avatar
  • 30.6k
1 vote
Accepted

Custom Javascript Convert Lead Button

You can easily check it with sforce.console.isInConsole(). For more reference, check this link: https://developer.salesforce.com/docs/atlas.en-us.api_console.meta/api_console/...
Ricardo Pereira's user avatar
1 vote

what is difference between caseteams and queues?

Queue: The group of people who can take the ownership of the case and work on the case. Case can be assigned to a user or queue. In sharing settings, if Case object is defined as Public Read/Write/...
Santanu Boral's user avatar
1 vote
Accepted

Close Tab automatically in Service Cloud Console

I used a workaround suggested in SFDC Developer Forum by Ron Wild.
Json's user avatar
  • 1,627
1 vote
Accepted

Publisher actions not available in case feed for service console

I actually figured this one out if anyone is interested. The items you create in the case feed for Service Console can be found in the "Quick Actions" section. They must be placed into the "Quick ...
user30816's user avatar

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