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Record types allow you to offer different business processes, picklist values and page layouts to different users.

Record types can be used in various ways. Record Types help you implement your custom business processes, for example:

  • Create record types for opportunities to differentiate your regular sales deals from your professional services engagements and offer different picklist values for each.
  • Create record types for cases to display different page layouts for your customer support cases versus your billing case

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