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1

Social Studio cannot post to private accounts of your leads, you can only manage posts on e.g. your company page.


3

The frequency of updating Sales Cloud with tracking data is set in: Sales Cloud > Marketing Cloud tab > Marketing Cloud Connector Settings > Tracking > Tracking Frequency I believe the default is "Hourly", which means that the IER should be created within an hour of the send, given that you have checked the "Send Tracking To Sale Cloud" box in Journey ...


0

It takes on average 1 hour for the Individual Email Result to be created in Sales Cloud. That is assuming the send was done properly to a record with 18-digit SF Contact or Lead ID.


0

The best option would be to use MCC for sending Veeva CRM activity data to SFMC, which would automatically create corresponding DEs based off of Veeva objects. Theny you can use those for later segmentation and audience creation. As for sending SFMC Email tracking data to Veeva, since you don't have SFMC subscriber key in Veeva, then it would be wise to ...


2

Unfortunately there is no "Append" update type for Salesforce update activities. If you are sending emails in your Journey, you could, however use UpdateSingleSalesforceObject in your email to update your record. This would be a bit tricky because you would first have to use RetrieveSalesforceObjects to get the existing value in that field and then append ...


0

Yes I did. It seems that there is a BUG due to the new Release, we can only activate new Trigger Send through API but only System Admins can do it but I don't know how to solve it. Thank you so much for your answer. Anna


0

Can you confirm if you have configured the respective OBJECT as in below link. Configure Trigger object For example LEAD object: trigger Trig_Lead on Lead (after insert, after update) { et4ae5.triggerUtility.automate('Lead'); }


1

Your standard profile center(s) will work OK in M-O tenant. You cannot have different profile attributes in separate BU's as there's a master Subscriber list in the TOP BU - this is the main reason I believe... You have to store those in a Data Extension for instance (custom PC) Custom PC can be customized and have any look you want... AMPScript combined ...


1

If a record meets journey entry criteria, it will enter the journey, no matter how this was achieved. This means it doesn't make any difference whether you have an automated process, or if someone manually goes through the records and merges them - if, in effect of those actions a record will meet journey entry criteria, it will enter the journey. If you ...


0

If you have an Automation in place anyway, I would write a script activity that checks the lead object in the sfdc directly. however, this depends on the number of records we are talking about.


1

Contacts to Opportunities are not available in Journey Builder as a Journey Entry Source because of the One-to-Many relationship. A contact can have multiple opportunities. See relevant questions here: Journey Builder and Decision Splits with Contact Data. Your best bet is to query the synchronized data extension to inject into your journey. I don't see ...


1

Not 100% sure what your setup is in Salesforce. But in the views, if you need tracking on the individual email level, the views are based on SubscriberID, JobID, BatchID, and ListID (this is not an ID for a listlist, but its another field in the view that happens to be called listID) If you inner join or update your object in Salesforce based on these four ...


2

At the moment there is no way to query All Contacts. It was available for a short time but it caused massive performance issues, so they discontinued it. Your way to go is: Create a support ticket to extract All Contacts to a data extension. They can include the attributes that are part of the central Contacts table (system attributes). You can then use ...


3

They are entirely different features to start with. In Marketing Cloud the 'Campaign' is just a way to tag your content with a keyword to easily find related content and activities, and see it on the Calendar view. In Sales Cloud the Campaign is a standard object that relates directly to Contacts, who become Campaign Members once associated with a ...


1

Campaigns in Marketing Cloud are really limited, it is built more for communications management and tagging. Personally, I always prefer to use Salescloud Campaigns as it provides more flexibility and you can track the status of each customer within the campaign integrated also with the tracking in the same place. The data is really accessible so you can ...


1

No, they will not automatically show up in Sales/Service Cloud as opted out if the subscribers have a Held status. You will need to create a process to update in Sales/Service Cloud. Query _Subscribers Data View with a status of Unsubscribed or Held. The subscriber key should be your Contact Id, Lead Id, or PersonContactId if using PersonAccounts Inject ...


3

@Markus got you covered. Check out his answer to the same question: Accessing data from journey object/event in Emails using Journey Builder Hope that helps..


3

Depends on your use case, but generally you have two options: Option 1: Use Journey Builder Sales & Service Cloud activities to create/update data on Salesforce CRM. You need to have the Marketing Cloud Connector. PS: don't forget to link your DE in Data Designer to be able to use it in your Journey. Option 2: Use a CloudPage to update data on ...


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