4 votes

Can I connect a child BU and leave the parent BU disconnected?

If you truly want the DE to be "in the Child BU" (note the quotation marks*), indeed you would need multi-org. Then the synchronized DEs show up in the Child BU / Synchronized Data Extension ...
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4 votes
Accepted

MC Connector and Business Units- Should a test BU that is going to be connected to SF CRM SIT be the child BU of the BU that is MCC with SF CRM Prod?

I have a suspicion this might be closed as opinion-based. ...is it even "best practice" to use multiple BUs for sandboxing? Who is to say. In order to keep opinions out and stick to ...
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3 votes

Utilize the same user for both MC Connect integration and admin/dev activities

This is not the full answer - generally, there are things that I would be cautious of, like risking too many open sessions which could invalidate the one for the connector, but I have never been able ...
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3 votes
Accepted

Clarification on Marketing Cloud Connect and Contact Count

There are various other ways how Contacts are created. MC Connect synchronization is likely the most basic one to describe, because it is completely standardized. Still, the logics around it can get ...
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3 votes

How to make current parent Business unit to child BU without breaking existing functionality and integrations?

What you want to achieve is not possible. EID is the only Business Unit which can't have it's hierarchy changed. It will always be the root of the BU tree structure. This is exactly why I always ...
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2 votes

AMP Script - lookup if data extension exists in Salesforce SFDC

There’s a much easier way to do this directly from the form. You can use the code below to create a form on a CloudPgae that will capture basic info of the visitor, and upon submission, it will check ...
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  • 10.4k
2 votes
Accepted

SFMC ampscript update salesforce object limit

General advice that I would give is not to use the AMPScript "xySalesforceObject" methods at send time in a bulk sendout (judging from your numbers, that is what you do). These methods ...
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2 votes
Accepted

"Disconnect Account" button not working in Google Chrome

Salesforce functionality impacted in Chrome 92 after recent change to cross-origin iframe JavaScript dialogs. As of Chrome version 92, customers may experience issues when working across the ...
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2 votes

Which API version is supported by Marketing Cloud Connect?

Currently, as per this document, the API version supported since the June 2021 release, is v51. Below is copied from the release notes: Marketing Cloud Connect API v51 Upgrade Journey Builder ...
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2 votes

Email Opt Out in SFSC and "Marketing Cloud Unsubscribe" impact different fields -- possible to reflect the same outcome?

hasOptedOutOfEmail is a field that is created from the Marketing Cloud Connect Managed Package and has effects on the integrated sends with Marketing Cloud, e.g. if you choose to send to campaigns / ...
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2 votes

Why "User" Synchronized data extension is sendable ? as it is consuming unnecessary Marking cloud contacts licenses can we make non-sendable?

Why "User" Synchronized data extension is sendable? That's because it has email addresses and the User is considered as one of the sendable objects, along with Contact and Lead. https://help....
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  • 10.4k
2 votes
Accepted

Deleted Contacts are being added back into Marketing Cloud

The sync uses the replication API and syncs based on the settings you configured. If you don't want to sync certain contacts/leads you need to configure your sync settings in this way, using a boolean ...
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  • 7,387
1 vote

Email thumbnail could not be retrieved under Individual Email results

The problem was that the remote site was not configured for cloud marketing.
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1 vote

Multi-org integration steps: do I need multiple integration users?

Definitely! We had 1 Salesforce instance connecting to a Multi-Org Marketing Cloud instances. After a lot of tests and asking support, the only way to get stable sync was having 1 integration user in ...
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1 vote
Accepted

Is it possible to connect the same marketing cloud environment to 2 different orgs?

You can have the following setups: https://help.salesforce.com/s/articleView?id=sf.mc_co_multi_org_account_and_user_configuration.htm&type=5 Picture one, right hand side: Connecting one BU to two ...
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1 vote

SFMC account linked to Service Cloud org

Inside Marketing Cloud, go to Setup. In Setup’s Quick find box, type Salesforce Integration. There, you will find information about the Salesforce Org ID which your Business Unit is connected to and ...
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  • 10.4k
1 vote
Accepted

Removing values from multiple fields with a single UpdateSingleSalesforceObject() function call

You can combine multiple fields into one call if you conform to their respective data types' quirks: IF EMPTY(@feld) THEN SET @empty = " " ENDIF UpdateSingleSalesforceObject("...
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1 vote

Sending an Email to Old Emails and New Emails

If it's an option, then you could inject the same key into two transactional journeys, using different emails addresses. There are multiple nice touches to this, low cost, fast sendout speed and each ...
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1 vote

Marketing Cloud Unsubscribe on CRM

That article is correct, you must have your CRM user integrated with your Marketing Cloud user to be able to use that Unsubscribe link, along with those other two links. The following doc will also ...
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  • 136
1 vote
Accepted

Multiorg using a Corporate License

Multi-org does not depend on the type of license in Marketing Cloud: As you can see above, all available editions support Marketing Cloud Connect. If your client's edition only supports a single ...
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1 vote

Billable Contacts Count in SFMC

Applying filters to synchronized objects does not remove contacts that were already synchronized from MC, so you need to find those that are not longer synchronized and perform a deletion yourself. ...
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1 vote
Accepted

Using alternative ID as contact key with MC Connect

Using any other IDs than Lead/Contact/User in context of Marketing Cloud connect will only get you in trouble. There is a a number of issues you will be facing, such as: You will not be able to use ...
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1 vote

Disable automatic update of Email Opt Out SF field while using LogUnsubEvent Execute Call in MC

The behavior you observe comes with Marketing Cloud Connect, which is a managed package, meaning you cannot alter its behavior. What MC Connect does is not controllable in the SOAP call either, at ...
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1 vote

What is Salesforce Integration Tab and Salesforce.com Status in Email Studio?

The first example that you are providing is showing that the Marketing Cloud account is successfully integrated with a Salesforce Org via Marketing Cloud Connect. The second example is showing that ...
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  • 136
1 vote
Accepted

What is IndividualId and MasterRecordId?

Adrian's answer goes into what they are, but I'll address the rest. I can only add Invididual in the Lead page layout but not MasterRecord? The MasterRecordId field is really only useful when you ...
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  • 433k
1 vote

What is IndividualId and MasterRecordId?

From the documentation on IndividualId: Description ID of the data privacy record associated with this lead. This field is available if you enabled Data Protection and Privacy in Setup.) And ...
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  • 143k
1 vote
Accepted

Salesforce Entry Event Campaign Does Not Pull in Contacts on Activation

You need to Activate your Journey first, then drop your Contacts/Lead within the Campaigns.
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1 vote

Unable to Import a Report into Marketing Cloud from Service Cloud

At this point, you would want to reach out to Support. There could be a lot of different issues that could be causing this. As a best practice, please ensure that the Salesforce System User is ...
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  • 136
1 vote
Accepted

Synchronized Data Sources fields not available in Marketing Cloud

If this field is required in CRM, then it is visually checked but not synced. To start working with it: Select a needed object in Synchronised Data Sources in Contact Builder Click the "Edit ...
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  • 2,384

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