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7

Synchronized Data Extensions are automatically added to your data model in contact builder. In order to actually work the data, at present, you have to manually create a new data extension and populate it with data by using SQL. (note you may have to enter "ent." in front of the FROM Table). /* Update */ If you access synchronized data extensions via ...


6

It is definitely possible to use Content Builder emails in triggered sends as I'm currently doing this. When I go to Email Studio -> Interactions -> Triggered Emails and click on Create, in the "Content"-section I can select either Classic Emails or Content Builder Emails (see screenshot below). If you don't have the possibility to select Content Builder ...


6

You can access data from your entry event like this: First you need to find out the path of the data you like to access: Go to Email Studio -> Subscribers -> Data Extensions Find the automatically created Data Extension for your Salesforce Data Event (starts with the name of your entry event) Click on the Data Extension Check out the column name containing ...


6

Thanks for sharing your point of view on this problem. I am confronted with the same discussions and the client's faces always turn white when I explain to them the different options. To be honest I push them to option 3. I explain that SFMC is not Salesforce and the concept of a sandbox is still blurry. I generally don't get pushback. If I do, I scope for ...


6

Please understand that Marketing Cloud is an enterprise-level platform. You should not implement it without prior experience. Without an understanding of the platforms data models and core functionality, you can severely compromise the implementation architecture and worse still, send messages to wrong individuals or audiences. The implementation guides are ...


5

there are quite a few limitations you need to be aware of with field level encryption. Some of the big ones are: Data Filters are not supported You cant use encrypted values in where clauses Standard email domain reporting is not supported as the email addresses in the contact record are stored as @exct.net The default behaviour of where email addresses are ...


5

Your endpoints for execute as well as save, publish, validate, and stop do not appear to be valid endpoints in your example. The endpoint you have specified in for all of these in your example is: https://<firebase_project_id>.firebaseio.com/User.json This endpoint should be a url to a REST API endpoint that accepts a POST request, NOT an ...


5

The mapping of the SubscriberKey is done automatically when sending to Subscribers from Sales/Service Cloud. So every automatic process, like salesforce data entry events in Journey Builder, etc. will use the Contact/Lead/User-Id as SubscriberKey. Synchronized Data Sources are also automatically set up to use this Id as SubscriberKey. The connector will ...


5

Instead of using HTML, you should use newline and carriage return: Concat("Example: ", @field1, "\r\n", "Example: ", @field2, "\r\n")


4

As per Eliot's request, I am sharing my test results. Have tested 28 scenarios for when tracking shows up. The baseline requirement is to use the 18 character SFID as Subscriber/ContactKey - apart from that, you can see the results from this link: https://1drv.ms/x/s!AudxPOAgo7PDzH8-69sHt4_-Vp7p


4

The solution is to: Use PersonContactId field (from the Person Account) as the Subscriber Key in Marketing Cloud. Ensure that you are sending to a data extension which is stored in the Salesforce Data Extension folder (or sending via Journey Builder) (tracking will not work if you are sending emails to a data extension in the regular data extension). We've ...


4

From my understanding you can not reference a synchronized data extension directly to be used as an entry event in a Journey. You must create an SQL activity that outputs the relevant data from the lead object to a sendable data extension to be used in a journey. Depending on what you are trying to achieve, using a Salesforce Data Event as your entry event ...


4

Most of the details are outlined in the Marketing Cloud Connect documentation. When most people get into the guts of the connector, they realize that it's not as simple or as straightforward as described. Here's a visual that I've been working on:


4

No, this is not supported (I've tried). You can only connect to Standard or Custom objects using the Connector.


4

Make sure your user has the needed permission sets for Marketing Cloud Connect applied, as well as having the Sales/Service Cloud User integrated with a Marketing Cloud user with the correct permissions. Field level security settings on the Contact/Lead object's opt out field could also have an impact on the email send. If that doesn't help there may be a ...


4

The problem was that I didn't link my custom Data Extension with Contact on Contact Builder. Solution: I entered on Contact Builder, created a new Attribute Group. After that I clicked on "Link Data Extensions". So I select my Data Extension (DE) and linked my Primary Key of my DE (Salesforce Contact ID) with Marketing Cloud Contact Key. At the end I ...


4

SC update MC to unsubscribe where HasOptedOutOfEmail = True Description: A process to synchronise Salesforce Leads & Contacts where they are subscribed in MC but have been unsubscribed in SC Requires building an automation with the following steps: create Data Extensions A. Create a data extension (QueryTargetDataExtension) to collect the resulting ...


4

You can create an initial Auto Suppression data extension and then use the API to add a query that targets it. (You have to use the API to create the query since you can't select the Auto Suppression data extension as the target through the interface.) The query (or queries) could include criteria based on aggregated sends counts by subscriber as @Lukas ...


4

Support was not helpful at all, but I managed to resolve the issue by deleting the existing Configuration, as described here, and re-configuring MC Connect once again: https://help.salesforce.com/articleView?id=000231095&language=en_US&type=1


3

In my opinion the easiest way to implement this functionality is building a Journey for this purpose. Using an entry event of the type "Salesforce Data" that is triggered on updates of the specific field in PersonAccounts, filtered by your criteria would make sure only the desired accounts enter the journey. Under "Settings -> Contact Entry" in the journey, ...


3

Only Salesforce Object fields with the appropriate Field-Level Security settings are available through Marketing Cloud Connect (formerly the 'v5 Connector'). You will need to set the Field-Level Security as described in this brief video tutorial. Enable the 'visible' checkbox for the Sys Admin account for the respective field: This field will now be ...


3

You can now disconnect the Marketing Cloud Connector yourself via the UI. Go to the Salesforce Integration option on the Admin tab. You will need to click the edit button in the top left of this page before you can disconnect. If you are connecting to a different ORG that has a different data schema than what was previously used, then I would recommend ...


3

I faced the same issue recently where I got the error CaseSensitiveSalesforceID when I tried to import into Exacttarget a Salesforce report built on a custom report type that included the contact id field from a lookup. The issue was that Exacttarget/Marketing Cloud doesn't just expect a contact id or lead id as the key it also expects the column name to be ...


3

Tracking data would be available as Individual Email results and individual Link details in Salesforce. Check the below if the tracking data is not visible: Check if you have added Individual Email results as a related list in Lead/Contacts object If the mail send is from Marketing cloud, check if the subscriber key is Lead/Contact id In the Marketing cloud ...


3

As mentioned by you, Journey builder will not allow looping within a journey. As a work around, in the same process you are trying with multiple re-entry, you can set a parameter to True after the Email is sent first time and add a split activity before email send to check if the same parameter is true. If its true, move directly to the next step skipping ...


3

This is a standard feature of the Marketing Cloud Connector. It is built by default to transmit the tracking information back to Salesforce. Here's what you need to do In Marketing Cloud - Tracking information will be sent to Salesforce only if you're sending the emails to Salesforce Data Extensions and your subscriber key is the Salesforce Contact ID. If ...


3

Out of the box, you can only connect one SF instance to your marketing cloud instance. To connect to more than one SF instance you would need to have multi- org provisioned in your account. Proceed with caution as it comes with a myriad of challenges and is irreversible. Copied in some answers i found in the success community: some of the considerations ...


3

Yes. You can do this with Automation Studio. Since your interaction is not triggered by an FTP file drop, you have have to schedule an hourly import job in automation studio. Go to automation studio, drag import to the canvas and select the import activity saved. Then go to schedule and determine how frequently you want this to run. The most regular you can ...


3

You can only do this with AMPScript and not SSJS. On your processing page you would need to use the CreateSalesforceObject function. The function supports both standard and custom objects. "Smart Capture"?... This would be code based landing page(s), rather than WYSIWYG designer with Smart Capture.


3

You need to set up the trigger in SFDC, so the email is triggered as soon as a record fulfills the desired criteria: From the Sales or Service Cloud, click the Marketing Cloud tab Click Triggered Sends Click New Complete the form/wizard Further information on all the options and fields can be found in the documentation article "Create a Triggered Send". ...


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