Questions tagged [marketing-cloud-connect]

Marketing Cloud Connect is an integration tool for connecting your Marketing Cloud instance with Salesforce Sales Cloud or Service cloud . It provides a seamless view into contact, lead or campaigns in Salesforce and also allows for users in Salesforce to send emails directly from Sales or Service Cloud.

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14 views

RetrieveSalesforceObjects(…) is not working with Phone data type

EDIT: Error received: {"message":"Call to retrieve records for salesforceobject Contact failed! Error in the application.\nAPI Fault: Salesforce.com Fault thrown.\n\tException Type:...
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Use Marketing Cloud Connect (MCC) to look up object in Veeva

Is it possible (and if so how) to have a piece of data in SFMC, and then use MCC via a journey to lookup an Object based upon the piece of data? For instance, let's say data got into SFMC and we have ...
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12 views

Custom Values in Marketing Cloud connect

We have integrated SFMC with SFDC using marketing cloud connect. We intend to use dynamic email in a journey to send out emails to various regions, the problem statement comes with the reporting. The ...
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1answer
35 views

Unable to send Email to Lead from Sales Cloud due to AMPScript error

We are trying to send email to a Lead from Sales Cloud, but our sends are getting failed. I believe the error is due to the AMPScript, but not sure what is the reason its failing. Can someone help on ...
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29 views

Can I update all fields from an Object in Salescloud from Marketing Cloud?

I'm trying to update several fields that I can see in the synchronized object within data sources but when I create an update lead activity in Journey Builder, these fields are not available to update....
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I want to track generate revenue and create a report in marketing cloud as well as in Service Cloud [closed]

When a subscriber clicks a link to website from your email, i want to collect data i.e. how many bookings done and revenue, and understand which email campaigns are directly driving your revenue. How ...
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Campaign Member tracking data not shared with parent campaign

Help Article about campaign member status hierarchy does not mention tracking data https://help.salesforce.com/articleView?id=mc_co_campaign_member_status_hierarchy.htm&type=5 View Campaign ...
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Why Would Journey Builder Update Some Service Cloud Contacts But Not Others?

I have a serious problem with a journey which is supposed to create and/or update Sales cloud objects. The journey is supposed to do the following: Create Individual Record in Individual Object for ...
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1answer
29 views

Can we update SF Object from Marketing Cloud child BU having only Parent BU Integrated with SF

I am working on a use case where I need to update an Object in SF from Marketing Cloud Journey or AMP script from child BU. But the Marketing Cloud connect is Integrated with Enterprise Business Unit (...
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23 views

I wanted to extract the entire “Journey History” of all contacts using REST/SOAP API, facing issue for more than 10K records, Any solution?

I was trying to retrieve JourneyHistory using below API https://xxxxxxxx.rest.marketingcloudapis.com/interaction/v1/interactions/journeyhistory/search?$page=2&$pageSize=5000 The problem I am ...
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Is it possible to implement real time execution of any content within Marketing Cloud email after the email is triggered? [duplicate]

There is a scenario where I need to display Date, Hours and Minutes left for the subscriber's subscription to end. I am able to implement this using Ampscript in my email and also mail is triggered ...
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18 views

hosted multiple custom activity from same server

is there a way for me to installed only 1 package but it will contain multiple custom activity? My requirement is that I need to create few custom activities but it should only came from 1 domain
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33 views

How to refer Javascript cloud page in my email in content builder?

I have a Javascript file written and saved in Cloud Page. Now,I want to refer this Javascript file from Cloud page inside my email in Content Builder. The reason why I am following this approach is ...
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Creating campaigns in SFSC automatically creates data extension in SFMC

I am sending campaigns through salesforce, and suddenly all campaigns send from SF, its started creating a new data extension In Marketing cloud, can you please help me in finding out the reason and ...
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22 views

What happens if the password of the API user to connect the clouds expires?

I know, I would get unauthorized errors but does it happens instantly? I mean, if I have a journey connected and the password expires, does it stop instantly? Does it finish? How long will take for ...
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Unsubscribe the same contact from 2 BUs using different ContactKeys

I'm in a bit of a sticky scenario regarding opt outs and ContactKeys with my current client... We essentially have 3 BUs (we're only sending messages from Child BUs). For each Child BU we are using a ...
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Is there anyway of restoring permissions to default in SalesCloud?

After configuring MC Connect, I've been messing around with the permissions and now I can't see certain layouts and I don't know what I changed. Can I restore somehow the permissions to default? ...
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24 views

Is there any soap api get the status message of the perform extract to know whether the extract is in progress or failed or complete?

Extract API used: <s:Envelope xmlns:s="http://www.w3.org/2003/05/soap-envelope" xmlns:a="http://schemas.xmlsoap.org/ws/2004/08/addressing" xmlns:u="http://docs.oasis-open....
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19 views

Trigger a journey after an order is created in Sales Cloud [duplicate]

We have the following use case scenario with a client: - Whenever a new Order is created/registered in Sales Cloud, they want to inject the Client (Business Account) into the journey. There's a few ...
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1answer
24 views

Copy Synchronized Data Extension

I'm looking for a way to mirror a synchronised data extension into a local data extension. My SDE is currently counting +- 6mio records and 100 columns (and yes, we need them!). I feed the local DE ...
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25 views

Is there a way to fix “Contacts registration failed” in Marketing Cloud?

I have been facing this issue since past few days, and Salesforce support takes forever to fix this although I created a ticket. I have an open priority ticket open since 3 days now. Although from the ...
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33 views

How to do a dataload from Marketing Cloud to Sales Cloud?

I was wondering if there was a way for me to export data from Marketing Cloud and Import it into Sales or Service Cloud. My use case is I want to export dataviews (_Open, _Clicks, etc.) into Sales or ...
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1answer
23 views

Import of unsubscribers to Marketing Cloud - what's the correct way to do it?

We have a client Migrating from Zoho to Marketing Cloud. They haven't sent an email yet from Marketing Cloud, but they already have the MC Connector set up, with 600K+ contacts syncing from Salesforce....
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37 views

How does Profile Attributes sync with Salesforce?

Similar to this question which doesn't have an answer, when and how does Marketing Cloud connector update 'synced' profile attributes? I created a new attribute called Language in Marketing Cloud ...
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41 views

Use Marketing Cloud Connect without using the Salesforce Id in the Data Extensions

We are starting to use Marketing Cloud with Sales Cloud (and Marketing Cloud Connect between them). When the sync runs, it puts every Contacts I need in my Synchronized DE. That's fine. Because our ...
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1answer
25 views

Best way to limit visibility to Synchronized Data Extensions in Dev Org?

What is the best way to limit the visibility to Synchronized Data Extensions as well as their ability to view the Synchronized Data Sources & Objects in Marketing Cloud from other users? Do we use ...
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1answer
46 views

Where is the Ampscript Error in this code?! Evaluates properly in email, throws 500 error in Cloud Pages

Trying to code a form handler, and something is going awry with the RetrieveSalesforceObjects and CreateSalesforceObjects calls (I think) in my code. My parameters are posting to the page fine (I can ...
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12 views

Marketing Cloud Connecter and Distributed Marketing Installed on the same Dev Org?

I know that you are only allowed one external data source per dev org without working with salesforce but is there a use case for having both marketing cloud connecter and distributed marketing ...
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23 views

Queueing reports in Salesforce Marketing Cloud

I want a list of all email templates which are in queue and need to make a report for the same. Can anyone guide me with this requirement if anytime anyone came across this Salesforce Marketing Cloud?
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18 views

Salesforce Entry Event DE remains empty, but records are created in Account Object

I've been digging with little luck. My Journey isn't recognizing new records from SFSC to evaluate for entry into a Journey. Set up: Child BU uses Service Cloud data, parent BU does not Cloud Page ...
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1answer
38 views

Advantages & Disadvantages of Using 'Salesforce Data' vs 'Data Extension' for Journey entry source

I'm struggling to understand the use cases for these two entry source types. Why not just always use Data Extensions? Is there a huge latency difference between the two? I've read people recommending ...
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30 views

Mobile Connect Subscribe, Unsubscribe and Resubscribe

We are planning to create a subscription center in Marketing Cloud using cloud pages where in contacts can subscribe on our Email/SMS subscription. I already have a working solution for controlling ...
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44 views

Marketing Cloud Connector Error Message After Connecting to Sales CRM

The following actions failed and should be performed manually to complete your marketing cloud configuration. Please refer to help.salesforce.com for instructions. Email Send Scheduled Send Workflow : ...
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1answer
66 views

Mapping single MC Connect API User with multiple SF System Users

We have the following setup currently: 3 BUs are connected to the same SF orgs. Each BU has a different SF system user that used for connecting to that org (in order to use different filters for the ...
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19 views

Custom metadata Type in Marketing Cloud

Is it possible to replicate "Custom metadata types" from Salesforce into Marketing Cloud? I don't think this is possible, but maybe someone has enough experience with SFSC that knows a ...
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31 views

Has anyone updated Subscriber Key in Marketing Cloud? [duplicate]

we are in the process of connecting Service and Marketing Clouds. We have already subscribers and UN-subscriber List in CSV. In future we r going to Triggered Journeys from updates in Service Cloud. ...
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1answer
43 views

Scope by User - Settings from Sales Cloud MC Connector

community, I would like to know what are the settings that need to be applied to the Sales/Service Cloud side to correctly use the functionalities of Scope by User regarding the connectivity between ...
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2answers
36 views

How to manage Contact Keys created before connecting MC to SF

Our MC wasn't connected to SF in the last year. Therefore the contact key value that has been used is email address. Now we have purchased a SF account license and we are planning to connect it with ...
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110 views

Disable Multi Factor Authentication (MFA) Notification in SFMC

I am able to see the MFA Notification everytime after I enter my credentials and click on the Log In button wherein that notification is asking me to enable the MFA for my login to MC Org. I don't ...
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32 views

Does SFDC Sync object create contact

When we initially establish connector and sync object like contact and lead does they create a subscriber/contact in marketing cloud instantly or they will be only created as contact/subscriber when ...
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1answer
40 views

Sending email in MC to SF report fails

I'm trying to send an email created in content builder using email send flow to sf report. The sf report is located in an org which is connected to the relevent BU this send is initiated from. I can ...
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18 views

Connecting Contacts when Email Addresses Match but Subscriber Keys do not in Multi-Org

Trying to get ahead of the curve at my Company and we are in the process of connecting multiple CRMs to our Marketing Cloud. So my question is how do we connect contacts that we know are the same ...
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1answer
35 views

How do retrieve all the data from a Data Extensions object without giving Properties field?

There is an DataExtension object "Profile". Since its custom created the end user who is working on SOAP API retrieval doesn't know the Columns/Attributes listed in there. So is there a way ...
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1answer
24 views

Issue with send via JB

I have installed the connector with salesforce and when I try to send an email using a salesforce data event via journey builder I get the following error message: The email specified for the job has ...
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1answer
60 views

Hiding specific objects from SF data event settings in journey builder

This is regarding the objects that are shown to users while they set up a data source for SF data events based journey. As a default all objects available in the SF org connected are visible there (...
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12 views

Salesforce Data as Entry Event in Journey Builder - Contact Data

I have a journey that is using Salesforce Data as the entry event. This journey evaluates Lead records created in sales cloud and based on the field updates the decision splits is used to trigger ...
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2answers
69 views

Can two SFMC instance be connected to a single Sales cloud?

I have two SFMC instances as below, SFMC Core tenant (with only 1 BU) -- Existing SFMC Enterprise 2.0 -- NEW So our SFMC Code tenant is connected to a Sales cloud instance via Marketing Cloud ...
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1answer
38 views

Deleted/updated contacts are re-added/re-updated with original value in Marketing Cloud

I encounter an issue with Marketing Cloud when I delete/update contacts, the contacts are always uploaded back to Marketing Cloud (or the original value updated back). Currently our contacts are ...
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2answers
61 views

Complete Data Separation between Child BUs

We have 2 independent teams using the same MC Account. Each have their own child BU (A and B) and need to be able to run automations, create ampscript, run SSJS, etc. The issue we are facing is that ...
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1answer
31 views

Enabling multi-org for specific BUs only

We have a question regarding a bussiness units hierarchy we are trying to set in MC. We would like to achieve something like this: BU A connected to SF org A BU B (Child of BU A) connected to SF org ...

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