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Yes, unless a contact is accepted and indeed enters the journey, this person will still be evaluated in the future. So in your example, contacts who are evaluated and not accepted, are not excluded from future evaluations.


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No it doesn't. For example, you can create a Transactional Send Classification that ignores the subscription status of your contacts. So, if you have an email in your Journey that is tied to that Send Classification, even if your contact has HasOptedOutOfEmail = true, he will receive your email. Auto-suppression list is another story. You don't even need ...


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I also got this error when I created a new version of a journey interaction with a different Entry. I implemented below and error gone: On the Settings page for the Journey, I selected Use email/phone attribute from Contacts as the Default .


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The issue will be with the CRM. Check you setting to ensure email notifications are turned on. Also, make sure the task assignee is different from who assigned the task. Here's a reference for what I mean: https://help.salesforce.com/articleView?id=000335293&mode=1&sfdcIFrameOrigin=null&type=1


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If you're feeling that the list is becoming congested with all the versions, you can always delete the unwanted versions. The only scenario where I see the need to re-do the journey is if the Entry Data structure was changed (additional fields etc.) especially if your Entry Data is Salesforce or something else broke the journey which is no longer performing ...


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There are some granular permissions regarding how has access to these on the journey canvas, outlined in this help doc. Some Marketing Cloud customers want their users to access Salesforce events but not Sales and Service Cloud activities. Some want the opposite experience. Two new Journey Builder permissions in Setup let you grant access to these ...


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Ok, so as it turns out if you make changes to the config.json you MUST create a new journey to reload the configuration, you cant just test in the same journey. If you dont and make changes to any other code the changes are reflected in the journey when you activate and test. But changes to the config.json require that you create a new journey and re-...


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New Version vs. New Copy Review the recommended guidelines for when to use a new version or copy of a journey in Marketing Cloud’s Journey Builder. Creating a copy of a journey creates a journey that is identical but runs independently, with a unique title, audience, and reporting. Creating a version using New Draft also duplicates the journey, but this ...


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Deploying a triggered send with unhandled errors will cause those records to queue up and prevent additional ones from processing until the the queue has been cleared and the trigger has been refreshed. I'd make the necessary updates to your email, clear the queue and then either refresh both the TSD and email activity in the journey or just create a new ...


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There isn't an out of the box solution to get SMS tracking of a specific journey. However, there are other ways to get what you want: Option 1: Query SMSMessageTracking data view and tie the data back to your customers who received that specific SMS. This data view allows customers to view their send and receive history. Information from this query ...


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How you have configured is the standard approach that doesn't require immediate/real time action after an event (in your case a click). It isn't possible to work with real time engagement activity events in Journey Builder. Depending on your scenario, it may be possible to implement an action on the resulting page from the click event to update the lead via ...


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The issue is the way you linked in data designer on email address. To solve for your issue you should be linking to subscriberkey/contactkey (which is the SFDC contactID field)


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With the Jan. 2020 release this will be possible, When you use MobileConnect with Journey Builder, you have full control of your SMS message name in Journey Builder. SMS messages sent through Journey Builder now use the Activity Name as the Message Name in all reports and data extracts. The Activity Name gets populated with the content name, but you can ...


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Depending on the complexity of the email you can use dynamic content to display the entire email based on a variable. To your point, ampscript is another option as well. Finally, you could do decision splits based off the variable within a journey. For sender profile ampscript is likely your easiest option. (If a certain set of variables gives a given ...


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I'm facing the same issue (as it also breaks campaign association) and right now this does not seem to be possible - you simply are not able to change the name of an active text message. The only workaround in place that you can have right now is to have a secondary data extension where you log the original name of the text message and the corresponding "...


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There isn’t an easy report that you can just pull that would tell you the exclusion script has worked successfully. You essentially have to compare the records in your journey data extension to the records in the _Sent data view. This can be done using a SQL query activity and using the WHERE NOT EXISTS statement. For example, you have your Journey Data ...


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For the Update criteria using Salesforce Data Event, the record must meet the criteria after the update. For example, if the value already contains ‘Web’ then it needs to change to another value not containing ‘Web’ such as null then back to ‘Web’. When a record is updated, the rule runs only if the record meets rule criteria after the update. The rule ...


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I would recommend breaking this into 2 parts. 1 - Journey -- For this, the easiest route is to set up a field that stores the age as a number. This will allow you to do decision splits based on that field. The other option is to run a SQL that stores the birthdate with the current year so that you can use the wait until field. Please note - the wait ...


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This is a known limitation in Journey Builder, especially for the Date Based event. Where in you have to adjust your email Send time with respect to Central Time zone. Below articles might help you to understand this. Solution: set 1 day prior their Birth Date. KNOWLEDGE ARTICLE: https://help.salesforce.com/articleView?language=en_US&type=1&mode=...


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https://help.salesforce.com/articleView?id=000316705&language=en_US&type=1&mode=1 Time zone for date-based filters in Journey Builder Description When you define an entry source based on 'Today' date criteria in Journey Builder, the timezone for 'Today' is based on server time (Central Standard Time or CST). Resolution This means that today's ...


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You have a few options for the journey: Option 1: Apply the same wait period for everyone. If you have your emails 1 through 4 based on the age of 49 and months after 49, you can use a general wait period that applies to everyone. After email 3, wait 7 months. Obviously email 4 would not likely send on the subscribers’ actual birthday. Option 2: Split ...


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