New answers tagged

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In Automation Studio it is possible to create a Data Extract of the type: Tracking Extract. The Tracking Extract creates a zip-file as output. In the Tracking Extract you can select the Not Sents. After running the automation (2 steps: 1 - Data Extract; 2 - File Transfer (Move from Safehouse to the Enhanced FTP)), the extract can be checked for the reason ...


0

You can use the Update Contact Activity in order to update a data extension based on a customer's pathway through your journey. You could use this method, for example, to identify exactly who is in a journey, where they are at and what date/time they entered/exited, etc... If you wanted more granular data around whether they have been sent/opened/clicked an ...


3

info@ and mail@ are called "Role-based emails". Because role-based and reserved email addresses often represent multiple recipients, they generate many spam complaints. To prevent unnecessary spam complaints, List Detective restricts these email addresses on imports and doesn’t send email to reserved email addresses. You can use Custom List Detective to ...


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Salesforce Marketing Cloud has a default setting that prevents the sending of emails to "generic addresses", such as admin@, info@ and so on. This is likely the reason why these addresses have failed to enter the Journey. Reference: List Detective


2

Try these: SELECT [Task:Id] ,[Task:Who:Contact:Id] ,max(DATEADD(hh,1,[Task:SMS_Scheduled_at__c])) AS 'Task:SMS_Scheduled_at__c' FROM [SMS Campaigns JB] GROUP BY [Task:Id], [Task:Who:Contact:Id] If you need to add 1 hour to the schedule time, then try nesting the query before grouping, as below: SELECT [Task:Id] ,[Task:Who:Contact:Id] ...


0

Journey Builder does not support the use of lists created in the Salesforce Marketing Cloud Email application. As a workaround, you can create a journey specific data extension from publication list via query activity. Run a query on publication list and populate the data extension. You can use this data extension as an entry source for your journey and then ...


1

Removed previous information. In case the use of JB API Entry DE isn't possible, then this use case isn't possible in real-time with standard DE. Maybe it would be an idea to build a new external service that constantly monitors the target DE and would populate API Entry DE for the Journey entry. It's a heavy workaround and probably isn't worth it for ...


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Is it possible for you to add new fields? I would suggest to add the date when the records were added in the Data Extension and use that info as the trigger in the journey (e.g. if Date is equal to 'Today').


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Sorry for domant update - I found this question will looking for another answer. We've solved this by creating an "InJourney" Data flow that holds the "Active" data for a given journey; which allows us to track the progress of customer through that journey. The image below shows the 4-step Automation to achieve this (5th step is the Journey event trigger). ...


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I found this help doc from Salesforce which I have followed to edit Journey Builder sends and its worked perfectly. https://help.salesforce.com/articleView?id=mc_jb_update_an_email_in_a_running_journey.htm&type=5 Click the Email Activity on the Journey Canvas. Click the side bar and select Activity Summary. Click Edit and make your changes. Click Done. ...


0

I do not know if it expected behavior, but it is certainly current behavior. I have gone through Marketing Cloud support to verify. They were non committal on whether this is intended or unintended and planned for future enhancement - I was just able to have confirmed that this is the behavior. MC Connect creates Contacts but does not currently add ...


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You can do this with a little less creativity - the "hacky" approach does have its downsides as stated. Another suggestion: You can use an Update Contact Event to write into a separate Data Extension. Your separate DE needs to have the following configuration: Sendable A field with the exact name of "SubscriberKey" Subscriber Relationship on ...


0

For the Flows/process builder to kick off and make the api calls to inject a subscriber into a journey the subscriber has to go from not meeting criteria to meet criteria. When that status is either received or responded they meet criteria and since they change to recieved or responded they still meet criteria. You would need a process to either set them to ...


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This link explains how to handle such scenarios Email address changed while contact in Journey


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It works when SubscriberKey = 34655555555 and SubscriberKey relates to Subscribers on Subscriber Key It seems this is the way it's tied up to Contact Builder


1

The deletion process scans all sendable data extensions in an account to remove the specified contact records. Journey Builder entry source is a sendable DE, so I would say yes, contact's will be removed from the journey. Reference https://help.salesforce.com/articleView?id=mc_cab_best_practices.htm&type=5


0

I would defer to this help doc: 'Einstein Send Time Optimization for Journey Builder' This feature is available to customers with Marketing Cloud Einstein terms for Corporate, Enterprise, or Pro edition accounts with the Journey Builder add-on. To use this activity, activate Einstein Send Time Optimization for your business unit. There is not a way to ...


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As I've suggested in the comments, sometimes Journey Builder shows this error randomly. In most cases, I had to remove and select back the entry source, save and then refresh the page. That solved the problem for me in most cases.


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There are many different ways to accomplish this and your choice is largely going to depend on how comfortable you are with scripts/SQL. If the email address is static, then just add it as a CC on the email activity inside of your journey. If the email address is dynamic, then it would probably be easiest to just run an hourly query on your data extension ...


0

Option 1. You can create a triggered send email and place relevant AMPScript code in the actual email sent to the submitter. It will only work if the email to the submitter is sent. If submitter's email is not valid (e.g. List Detective), emails will not sent to the submitter and you. To avoid that, you have to contact your Account Manager and enable "Code ...


0

I also had faced the similar issue and I was able to resolve it by "removing the SCOPE", from the Access token request. Example: If we use the scope as below, we would be able to only read/write email.NOT read Journey, send email etc etc... { "grant_type": "client_credentials", "client_id": "7a9j47upktedde30uedl822p", "client_secret": "1955278925675241571"...


0

Check out Advance someone in a Journey based on an event in Salesforce which details in depth how the "Wait until event occurs" is not currently supported. That said, there was plans at one point called "Wait Until Event" which would do exactly what you need but it was canned. Some people were in pilot and here is a couple of screenshots :)


4

There is no standard approach/activity to do so. Standard functionality only allows you to do it the opposite way and trigger a journey from an automation. However there is the possibility to create custom journey builder activities. Furthermore Marketing Cloud provides APIs that let you interact with automations and also start one immediately. If you ...


0

I asked Salesforce Support, currently there is no option for modifying links in delivered Journey Builder emails.


2

This is expected behavior. When you inject a contact into a journey they are established within the contact model (All Contacts) even though they are not yet been sent an email and added to All Subscribers. When you then use the create lead activity, the Marketing Cloud then stores the lookup between the contactkey and the LeadID within the alternate key ...


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It's possible, you have to use marketing cloud API you can use REST API or SOAP API it depends on you, ie REST API: https://developer.salesforce.com/docs/atlas.en-us.mc-apis.meta/mc-apis/postDataExtensionRowsetByKey.htm The same applies to SOAP API, you can find many examples in this page.


1

Based on our conversation so far, I believe the issue you're having is the difference between Journey and Contact data. You can read more here: Journey vs Contact Data Demo use case here: Journey and Contact Data in Decision Splits I believe you could solve your issues by changing your custom activities to lookup Contact Data, rather than the Journey data. ...


3

Journey Builder does not detect updates to existing rows in a Data Extension. This means the scenario described - with the Contact Update activity would not be enough for the second or third Journey to notice that some subscriber attributes have changed in order to inject it to the corresponding follow-up Journey. There are couple of ways to do what you'...


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To use Google 360 Audiences as an entry source in Journey Builder, do the following in your Enterprise BU: Go to Contact Builder Select "Data Sources" from the menu On the Data Sources screen, select the "Synchronized" button Under the "Synchronized External Audiences" section, look for the "Google Analytics 360" audience group, and click the "view" button. ...


2

Changes in your config will not help you debug your code. You need to add logging statements to the code of your endpoints. How this is done depends on the programming language you use. Maybe there is even the possibility to add breakpoints and debug through the code using debugging software. Without supplying your code and environment details this general ...


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You can edit the email in a running journey and it will apply the new configuration to any subscriber that enters that activity after you update the activity. So if you update the exclusion script in the email within the journey canvas a subscriber that is evaluated tomorrow in that email activity will be evaluated on the current script


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1) Navigate to the Tracking tab. Find the Name for the send you would like to edit and click on it into the tracking report. In order to update links, the job itself must be complete or cancelled. 2) Within the tracking report, click on the Job Links tab. This will take you to a page showing the URL IDs and URLs within your email. Click on the URL ID for ...


5

Instead of using HTML, you should use newline and carriage return: Concat("Example: ", @field1, "\r\n", "Example: ", @field2, "\r\n")


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