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1 vote

How to find Case in SF and attach the email

Please check any custom validations you have setup in recent times on the Case Object. Disable those and test the flow. If the business needs those validation, try provide additional exceptions to ...
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1 vote

How to find Case in SF and attach the email

You seem to have a validation rule on Case that is getting violated. Please check validation rules on case with the message "Cases in queue cannot be modified". Please post the formula used ...
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  • 254
0 votes

Not able to find how an email is triggering

There are two possible sources of emails when interacting with Cases Via automation Apex code Workflow Rules Process Builder Lightning Flow Setup | Support Settings These can cause certain OOTB (...
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  • 61.4k
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Issue using reply mail management (MC) and email to case (SC)

What if instead of using email to case, you forwarded the email to the intended recipient and used AMPscript in the forward to create the case in Service Cloud?
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  • 171

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