New answers tagged email2case
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how do we send bell notification for incoming emails on Cases
You should be able to do this using flows and custom notifications as well. You can use a record-triggered flow (after save) on the object "Email Message" where the field Incoming is true (...
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Accepted
How to auto-respond to the forwarded Email-to-Case email?
This is not well documented, but it looks like the Web Email field (SuppliedEmail) in the Case will contain the original sender's address when it's created by email-to-case. Thus you can use the ...
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re parenting an email to another case
As part of the Winter '25 release, Salesforce is deploying a new feature: Move Emails Easily to the Relevant Case.
You can enable this feature by selecting the Let agents move emails setting in Email-...
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Email-to-case vs OWA
From Summer '24, you can manage visibility for your email routing address. Please find the below article:
Manage Visibility for Your Email Routing Address: https://help.salesforce.com/s/articleView?id=...
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