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If you are determined to keep the auto-response rules; you can do the following: Add a condition to every rule that ensures Case.ContactId is present When the E2C comes in initially, the auto-response rules execute but if there's no ContactId, they do nothing In your trigger on EmailMessage, after populating Case.ContactId but before saving the record, ...


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Firstly, If you are using email-to-case and if the incoming email is from an contact's email id (from email from an contact's email field) salesforce will automatically associate the case with Contact and Account (related to contact's email - Out of the box functionality). in this case you will be able to find contact Id in before insert. this should be your ...


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