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You haven't given us a ton of information, but I think the main issue here is that you're missusing the double-pipe (another way to perfom a boolean "or") operator. In general, your formula syntax is pretty wrong (using IF() without specifying 3 parameters, the IF() is probably unnecessary, using 2 separate OR operators with both usages being ...


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So the issue was in the template. I had included slds css in the template. <apex:slds/> For some reason it was causing issues in time-based workflows but works fine in immediate ones. After removing it, I received the email.


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