5
votes
Accepted
How to add a field to Event field mapping in Einstein Activity Capture?
I have dealt with frustrations configuring and customizing the EAC settings in the past and it is widely aware that the functionality is 'limited' in terms of configuration. While I am not 100% ...
3
votes
Accepted
How To Enable Einstein Activity Capture In Sandbox Org
Since the UI isn't behaving, you can disable this through the Metadata API with the EmailIntegrationSettings metadata type.
The field you're interested in is enableContactAndEventSync. This'll return ...
2
votes
Accepted
Salesforce Inbox + Einstein Activity Capture - create new contact prompt disappeared
After a user is set up to sync contacts, Einstein Activity Capture creates a folder called Salesforce_Sync (Microsoft Exchange) or a group called Salesforce Sync (Google) within the user’s email ...
1
vote
Accepted
How to SOQL Email Conversation from EAC
You can query the EmailMessage object to see the details of the outbound communication.
SELECT FromAddress, Status, Subject, TextBody, ToAddress FROM EmailMessage
I suggest you modify the field list ...
1
vote
Show all Einstein Activities for users that left the company?
To begin with, as an overall policy, Admin can setup default sharing model for Activity capture and prevent users from modifying it. This is a consideration, going forward, in case it is not in place....
1
vote
Using Einstein Activity Capture, unable to show Mails and Events in custom components
Einstein Activity Capture does not insert emails from connected users to the org data layer. It creates a custom index and renders those emails and events to the end user on page load for the ...
1
vote
Is it possible to remove internal domain from the Excluded Address list after enabling Einstein Activity Capture?
Per Considerations for Excluding Data from Einstein Activity Capture
Internal domains can’t be deleted from the excluded addresses list when the domain matches the primary email address (the email on ...
1
vote
Accepted
Nothing shows in Personal Settings --> Connected Accounts in sandbox org
The Considerations for Setting Up Einstein Activity Capture notes the following about Multiple Salesforce Orgs:
Setting up the same user to sync across multiple orgs isn’t supported.
While we ...
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