A Salesforce console is designed to boost productivity for users in fast-paced environments.
The console’s dashboard-like interface reduces clicking and scrolling so that you can quickly find, update, or create records. Use a console to easily access data and features you use most. For example, support agents can use multiple applications at once and keep the context of cases as priorities change. Sales reps can immediately contact leads, assess companies, identify key contacts, and access sales intelligence. You can set up a console for service or sales.
The console’s tab-based interface makes it easy for you to see records and their related items on one screen, and work on multiple items simultaneously.
Salesforce Console User Interface