4
votes
Accepted
Unable to send chat message in live agent via REST api
I tried to access Salesforce Live Agent REST API(version 40) through a standalone Java class and was able to call all methods successfully. Please see the below code and check if you have missed ...
- 14.6k
4
votes
Accepted
Embedded Service Chat component in community - using "Snippet Settings File" javascript to override pre-chat file is not working
Eventually I did succeed on the task to use this javascript override.
But I did it in a specific way - not as in my question
In this snippet I am disabling the creation of case and contact, and in a ...
- 4,995
4
votes
Accepted
Create person account in pre-chat form?
UPDATE 09-04-2020
The workaround below has worked fine, but I had to remove it due to a change to our Org which enforces unicity on e-mail address. Anyway, I figured out what the problem was with the ...
- 108
3
votes
Accepted
Masking sensitive content in a Chat Transcript
Do chat transcripts get saved to the database every time a new message
is sent, or, are they stored in memory until the chat has ended before
being committed at once?
After some testing it turned ...
- 3,906
3
votes
Accepted
Translate Prechat page for Live Agent Salesforce
You need to add the "language" parameter to your page tag.
<apex:page language="xx">
You could populate the value of the 'xx' with something you query from the user, or a URL parameter from ...
- 5,016
2
votes
Turn OFF Chat Thumbnail
Enabling and Disabling Chat
Chat is enabled by default in organizations that have Chatter enabled.
Click Your Name | Setup | Customize | Chatter | Chat Settings.
Click Edit.
Under Chat Settings, ...
- 22.5k
2
votes
Amplify Salesforce Live Agent chat notifications
Here is the new winter 19 feature that could deliver the same output in few line of code. We are routing the live agent via Omni channel.
<aura:component implements="force:appHostable,...
- 21
2
votes
How do I stop this error on specific Orgs? What feature is Causing it?
Each person has Chat Options within the Chat overlay.
there is a "Play Sounds Option"
I turned this off and the Error went away.
Obviously I wont get notifications, but because it is flash I am not ...
- 1,419
2
votes
Accepted
Is there a way to know if the chat is active?
Salesforce provides a method called addButtonEventHandler to handle such scenarios. Once you implement the method you can do JavaScript actions based on the different status like BUTTON_AVAILABLE or ...
- 14.6k
2
votes
CaseId is not associated to LiveChatTranscript record as expected
We had the same issue on our Org. We already opened a ticket with Salesforce.
So wish you/us luck. Thing has escalated already.
Workaround is to use an on before trigger on the LiveChatTranscript to ...
- 21
2
votes
Live Chat - users can't create a New case from a transcript?
There are Service Cloud Chat API methods that you can use after chat finishes. Check the page 40 of the developer guide. You will need a Visualforce component. Documentation
- 1,857
2
votes
Omni channel for sales cloud
Yes, you can use Omni Channel for Sales cloud for Leads, Order, Custom Objects, But not for Opportunities. Supported Objects, Though you can work around using a shadow custom object.
Each sales cloud ...
- 35.8k
2
votes
chat embedded_svc.settings.fallbackRouting not working
Well I am not sure if you're still looking for answer to that but I had to implement fallback routing and that too dynamically. So initially it checks the agent availability based on the button ...
- 21
2
votes
Accepted
can I underline bold or change the color of HTTPS links in chat bot dialogue
So, I found this idea that is raised and currently open, and to make the knowledge articles as a link, the only way I found was to have a custom lwc implementation.
- 469
2
votes
Accepted
Clear data from SalesForceChat
I'll answer my own question in case anyone finds this post.
We kept using the same methods mentioned in the OP
embedded_svc.liveAgentAPI.endChat(); embedded_svc.liveAgentAPI.clearSession();
but we ...
- 131
2
votes
DML operation Update not allowed on PresenceUserConfig
The SOAP/REST/Tooling/etc documentation tells you if you can perform a given operation in that API. Apex is not allowed to perform DML on some types of objects that are otherwise createable/updateable ...
- 481k
2
votes
Einstein Bot to Auto End Session if Idle
If you can associate the Einstein bot with a Chat Button, then you can setup time-out under the chat button settings.
(To add a chat button to a bot, go to add connection section under overview page ...
- 4,185
2
votes
Customers are unable to attach/upload a File after a Live Agent has Initiated a File Transfer During a Chat Session
We resolved this issue after adding the salesforce platform Domain URL to CSP settings
setup --> Domains --> My Domain
Add My Domain at setup -->CSP
- 21
2
votes
Accepted
What does the "Chat User" checkbox on the User object do?
Chat user field (UserPermissionsLiveAgentUser) is needed if the user has to work on Salesforce chat. This checkbox assigns the Chat licence/Permission to the user to be able to access the Omni Chat ...
- 453
2
votes
Accepted
Static Resource with Cache Control set to Public is not Loading on external website for external users
What is the use of setting the cache to Public?
It allows the cached data to persist beyond the current session.
How can we serve images and other resources out to external users while having ...
- 481k
1
vote
Salesforce Community - Main page displays "Try reloading the page or try again later" prompt on page load. What causes this?
SFDC tried removing the CSS/Header code and replacing it, but that didn't work (though it's worth trying).
Then, SFDC Support moved to removing the Chat component. Per their Case comments:
Upon ...
- 191
1
vote
Content Security Policy in Embedded Service's Post-chat VF page
Yup, we've had the same issue.
The solution is to go to the Site page in Salesforce (Setup > Develop > Sites) and then add a Trusted Domains for Inline Frames.
Make sure you verify your ...
- 734
1
vote
Salesforce Chat / Live Agent / Basic test isn't showing button
Ultimately it came down to something obvious... We had disabled "Chat User" on our Admin accounts in preparation for going live, the user accounts were the only ones enabled. Once the permissions had ...
- 365
1
vote
I am not able to add the url of my community page to chat with customers section in service console
You need to remove everything past the ".com" so copy in " https://xyz-pqrs.force.com"
- 11
1
vote
Accepted
Live Agent Chat - Routing by Region
Based on the snap-in tag on your post, I'm going to assume you're using a custom snap-in with the Live Chat APi instead of your own custom JS to connect to the Console from your web site. How you send ...
- 40.9k
1
vote
first error: FIELD_INTEGRITY_EXCEPTION, field integrity exception: []
I hit the same error trying to create a PSR for OmniChannel, and discovered that I had to include RoutingType field value for the PSR, and it had to be set to 'SkillsBased'. (I would get the error if ...
- 183
1
vote
Einstein Bot after-hours support
I was working on the similar problem. Here's the approach that we followed.
Create a custom Business Hours for you support team if needed or use the default Business Hours for you org.
When the '...
- 125
1
vote
Einstein Bot after-hours support
You can create a dialog to use as a 'No Agents' available message and add your message including your 'Contact Us' page and/or email. Once you've created the dialog, use the drop down button to the ...
- 11
1
vote
Accepted
Snap-ins Pre-Chat - Case is not created when no "Subject" is given
You have two options, or set the subject as required or prepopulate the field in the code.
embedded_svc.settings.extraPrechatFormDetails = [{
"label": "issue",
"value": "...
- 78
1
vote
Is this possible to enable Einstein ChatBot in Developer org
No Einstein CHatBot is not available in Developer Org.
You can still try this in Summer 18 Pre-Release Org for free. Pre-release orgs are just a more advanced form of developer org that help you play ...
- 35.8k
Only top scored, non community-wiki answers of a minimum length are eligible