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4 votes
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Embedded Service Chat component in community - using "Snippet Settings File" javascript to override pre-chat file is not working

Eventually I did succeed on the task to use this javascript override. But I did it in a specific way - not as in my question In this snippet I am disabling the creation of case and contact, and in a ...
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  • 4,739
4 votes
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Create person account in pre-chat form?

UPDATE 09-04-2020 The workaround below has worked fine, but I had to remove it due to a change to our Org which enforces unicity on e-mail address. Anyway, I figured out what the problem was with the ...
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  • 106
3 votes
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Masking sensitive content in a Chat Transcript

Do chat transcripts get saved to the database every time a new message is sent, or, are they stored in memory until the chat has ended before being committed at once? After some testing it turned ...
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  • 3,754
3 votes
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Unable to send chat message in live agent via REST api

I tried to access Salesforce Live Agent REST API(version 40) through a standalone Java class and was able to call all methods successfully. Please see the below code and check if you have missed ...
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  • 12.7k
2 votes
Accepted

Translate Prechat page for Live Agent Salesforce

You need to add the "language" parameter to your page tag. <apex:page language="xx"> You could populate the value of the 'xx' with something you query from the user, or a URL parameter from ...
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  • 4,946
2 votes

Turn OFF Chat Thumbnail

Enabling and Disabling Chat Chat is enabled by default in organizations that have Chatter enabled. Click Your Name | Setup | Customize | Chatter | Chat Settings. Click Edit. Under Chat Settings, ...
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2 votes

How do I stop this error on specific Orgs? What feature is Causing it?

Each person has Chat Options within the Chat overlay. there is a "Play Sounds Option" I turned this off and the Error went away. Obviously I wont get notifications, but because it is flash I am not ...
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2 votes

Amplify Salesforce Live Agent chat notifications

Here is the new winter 19 feature that could deliver the same output in few line of code. We are routing the live agent via Omni channel. <aura:component implements="force:appHostable,...
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  • 21
2 votes

CaseId is not associated to LiveChatTranscript record as expected

We had the same issue on our Org. We already opened a ticket with Salesforce. So wish you/us luck. Thing has escalated already. Workaround is to use an on before trigger on the LiveChatTranscript to ...
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2 votes

Live Chat - users can't create a New case from a transcript?

There are Service Cloud Chat API methods that you can use after chat finishes. Check the page 40 of the developer guide. You will need a Visualforce component. Documentation
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  • 1,828
2 votes

Omni channel for sales cloud

Yes, you can use Omni Channel for Sales cloud for Leads, Order, Custom Objects, But not for Opportunities. Supported Objects, Though you can work around using a shadow custom object. Each sales cloud ...
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2 votes
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Is there a way to know if the chat is active?

Salesforce provides a method called addButtonEventHandler to handle such scenarios. Once you implement the method you can do JavaScript actions based on the different status like BUTTON_AVAILABLE or ...
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  • 12.7k
2 votes

chat embedded_svc.settings.fallbackRouting not working

Well I am not sure if you're still looking for answer to that but I had to implement fallback routing and that too dynamically. So initially it checks the agent availability based on the button ...
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  • 21
2 votes
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can I underline bold or change the color of HTTPS links in chat bot dialogue

So, I found this idea that is raised and currently open, and to make the knowledge articles as a link, the only way I found was to have a custom lwc implementation.
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  • 459
2 votes
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Clear data from SalesForceChat

I'll answer my own question in case anyone finds this post. It's not a reliable solution. It's a hack. Not even sure it works all the time - but we had enough success with it to ship it "in lack ...
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2 votes

Einstein Bot to Auto End Session if Idle

If you can associate the Einstein bot with a Chat Button, then you can setup time-out under the chat button settings. (To add a chat button to a bot, go to add connection section under overview page ...
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  • 3,205
1 vote

Salesforce Community - Main page displays "Try reloading the page or try again later" prompt on page load. What causes this?

SFDC tried removing the CSS/Header code and replacing it, but that didn't work (though it's worth trying). Then, SFDC Support moved to removing the Chat component. Per their Case comments: Upon ...
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1 vote
Accepted

Closing case subtab under chat

I think it could the issue of API which you are using. Following code perfectly works for me {!REQUIRESCRIPT("/support/console/36.0/integration.js")} var callback = function () { if (result....
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1 vote

Salesforce Chat / Live Agent / Basic test isn't showing button

Ultimately it came down to something obvious... We had disabled "Chat User" on our Admin accounts in preparation for going live, the user accounts were the only ones enabled. Once the permissions had ...
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1 vote

I am not able to add the url of my community page to chat with customers section in service console

You need to remove everything past the ".com" so copy in " https://xyz-pqrs.force.com"
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1 vote
Accepted

Live Agent Chat - Routing by Region

Based on the snap-in tag on your post, I'm going to assume you're using a custom snap-in with the Live Chat APi instead of your own custom JS to connect to the Console from your web site. How you send ...
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  • 40.3k
1 vote

first error: FIELD_INTEGRITY_EXCEPTION, field integrity exception: []

I hit the same error trying to create a PSR for OmniChannel, and discovered that I had to include RoutingType field value for the PSR, and it had to be set to 'SkillsBased'. (I would get the error if ...
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  • 163
1 vote

Einstein Bot after-hours support

You can create a dialog to use as a 'No Agents' available message and add your message including your 'Contact Us' page and/or email. Once you've created the dialog, use the drop down button to the ...
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1 vote
Accepted

Snap-ins Pre-Chat - Case is not created when no "Subject" is given

You have two options, or set the subject as required or prepopulate the field in the code. embedded_svc.settings.extraPrechatFormDetails = [{ "label": "issue", "value": "...
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1 vote

Is this possible to enable Einstein ChatBot in Developer org

No Einstein CHatBot is not available in Developer Org. You can still try this in Summer 18 Pre-Release Org for free. Pre-release orgs are just a more advanced form of developer org that help you play ...
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1 vote
Accepted

SOS Mobile SDK Header Framework Error

I encountered the same error and only way was able to get around this was by manually importing the files myself . Add the relevant frameworks to the Embedded Binaries section of the General tab ...
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1 vote

Amplify Salesforce Live Agent chat notifications

We've had about a month of tinkering since rollout to figure out how to keep our team on top of incoming chats (we're using the LiveAgent snap-ins with Omni Channel routing, but this will work for ...
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  • 124
1 vote
Accepted

Custom Live Agent Chat Window Bubble Styling

As it turns out, the client code wasn't producing any elements with the "bubble" class, so of course the above styling wasn't working. With some patience and inspection, I was able to get the look I ...
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1 vote
Accepted

Is it possible to save the data from Pre-Chat from to Live Agent Transcript record?

It is possible to do this using prechat.save <input type='text' name='liveagent.prechat:RequestType' /> <input type="hidden" name="liveagent.prechat.save:RequestType" value="Request_Type__c"...
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  • 1,702
1 vote

Live Agent Pre Chat API - Matching Leads

Simple fix - and it was right in the documentation: `' it's the false. I thought that was the first thing I tried, but apparently not... Thanks everyone!
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