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Secondary Routing Priority favors Web-to-Case over Email-to-Case?

Please check whether both Web and Email cases are going in the same queue or in different queues, if in same queue then secondary prioritization should work as per the configurations. If not then ...
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Getting Error an LWC error when a user clicks in detail page

This is a known issue: Cannot save Case created via Email-to-case in Lightning if Case Source field is Editable The workaround, currently, is to remove the Case Source field from the page layout for ...
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1 vote

How to add Case as an option in the "Related To" drop down of emails in SFDC?

There are 2 fields on the EmailMessage object which links the email to other objects ParentId : This field relates to only ***Cases*** RelatedToId : This field related to objects other than cases ...
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How to update the fields in Case object once sent the email from email message

Try with below flow steps. you need to check the condition the starting element. Set Entry Conditions emailToaddress = ABC@gmail.com Optimize the Flow for: Actions and Related Records Refer the ...
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Trigger for Case's Subject but change of Owner To Queue Not happening

Aside from Trigger.isBefore && Trigger.isDelete being wrong (it should be Trigger.isBefore && Trigger.isInsert), this is something that requires basic debugging skills. You need to ...
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Trigger for Case's Subject but change of Owner To Queue Not happening

When you create a case from the Cases tab, you are automatically listed as the case owner, unless the assignment rule checkbox is displayed and you select it to enable the assignment rule. If it’s ...
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