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I have this fix. To add the social tab to will need to do the following: Go to setup > Object Manager >Case select page layouts and your Case Layout in the Case layout select "Mobile & Lightning Actions" Select the Social box Drag it to the "Salesforce Mobile and Lightning Experience Actions" Quick Save


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If the issue was the different Role, the related list would show up but it would be empty (Record visibility symptom). In your case either the Profiles are different, or (if both have the same profile) the user that can see it has a permission set assigned opening read on that Object. EDITED 11/20/2019 1:35 am PST Since you stated that Profiles ARE ...


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Here's a sample curl to post incident in ServiceNow curl "https://instance.service-now.com/api/now/table/incident" \ --request POST \ --header "Accept:application/json"\ --header "Content-Type:application/json" \ --data "{'short_description':'Unable to connect to office wifi','assignment_group':'287ebd7da9fe198100f92cc8d1d2154e','urgency':'2','impact':'2'}" ...


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Turns out - it is some issue with Omni-Channel. Agents have to go offline and then online to see the change.


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Another solution would be to try to build a text field (i.e. [Case].Case_Spam_Subects__c) associated with a workflow rule. The workflow rule can trigger off a checkbox (i.e. [Case].Mark_as_spam__c) which will append the [Case].Case_Spam_Subects__c text field with the tagged Spam Case subject line. That way you don't need to update your list manually and you ...


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Yes, that’s possible as long as you are synchronizing the Case object along with your Sales/Service Cloud data. If yes, then it should be already included in the data model and ready to use. In the Decision split, choose “Contact Data” and find the Case object, then create a filter based on the status. Contact Data is the most up-to-date data about the ...


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[select Status from Case where Id IN (select ParentId from EmailMessage)and Status='Closed']; The above line brings ALL Case records where their status is 'Closed' and the Id that matches with the ParentId of ALL EmailMessage records. That's why you get "more cases whose status is closed with the parent id". Now, if you want to get the case records where ...


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Figured out the issue. I didn't test by sending and replying to the Proxy email designated in the email-to-case setting. It also requires the setting of including the thread ID in the subject or body also located in the Email-to-case setting.


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We faced the same problem and this was related to Sharing Sets. The user submitting the case needs to have access to the case even after owner is changed to someone else or a queue. Sharing set on Case Object - User:Contact = Case:Contact. We only provided Read Only access.


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I have resolved this issue, The take away, whenever an after insert trigger try to update the same case / lead, with out adding below statement. Database.DMLOptions and EmailHeader.triggerAutoResponseEmail = true, will ends in not firing the auto response rule. So we have to manually add the EmailHeader.triggerAutoResponseEmail to true one more time ...


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You say the email template is contained in a public folder. I seriously doubt the force.com site users have access to this folder. But presumably the trigger should run in the context of the case owner, which I'd hope is not the force.com site user. Are you creating any kind of assignment rule? I strongly suspect what's at the root of your issue here is ...


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