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To just keep this question up to date, Salesforce has released an option to set the default 'from address' in quick action "Send Email" (or whatever name of send email quick action in your org) Goto Setup --> Object Manager --> Case --> Buttons, Links, and Actions --> Open the quick action of type sendEmail added on your page layout (if ...


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A quicker way to resolve this is to NOT deploy Lead Process at all. Do a manual pre-deployment step of adding the Lead Process and assignment of record type DIRECTLY into the Target Environment. Note: I have tried segregating the change sets, making sure all FLS is setup, deploying record types with Path assistant and all the same error "Required fields ...


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It is easy once you understand the Data Model. You have the CaseFeedItem already in your system. Use this to Query for the Feedattachment. This can be done through the REST API /services/data/v51.0/query/?q=SELECT Id, RecordId, Type FROM FeedAttachment WHERE FeedEntityId = 'some_feedItem_id' Once you have the FeedAttachment use the RecordId and Type to ...


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For an asynchronous near real-time integration with an external system where you are not waiting for a response the correct integration pattern should be Remote Process Invocation—Fire and Forget and the best option to go for is Platform Events. If there is a challenge working with CometD / listening to Platform events in the external system you can use the ...


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Email to case now matches on all email fields, including custom email fields. But the auto-response will always send to preferred email, which is problematic if one thinks about it for a few milliseconds. You submit a case from email abc, and the autoresponse is sent to email xyz (and also email abc, if you check the box to copy all email addresses on the ...


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If you click the down arrow on the comment column (when viewing all comments on a case), you'll see two options: Wrap text Clip text I believe "clip text" is selected by default. Changing that to select "wrap text" shows you the entirety of the comment. No, I don't want to talk about how long that took me to realize, what an odd ...


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