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2 votes
Accepted

Delete Case button access removed while keeping Delete Case access on object for merge purpose

As far as a trigger goes, you can check in an after delete trigger if MasterRecordId is set, and if so, you know you have a merge on your hands: trigger BlockDeleteButNotMerge on Case (after delete) { ...
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2 votes

Any workaround/Add on for html in case comment section

The Data Model for Case Comments does not support a Richtext so this is not possible at this point. Couple of solutions Roll your own child object to Case called CustomCaseComments and have a ...
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1 vote

How to find Case in SF and attach the email

Please check any custom validations you have setup in recent times on the Case Object. Disable those and test the flow. If the business needs those validation, try provide additional exceptions to ...
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1 vote

How to find Case in SF and attach the email

You seem to have a validation rule on Case that is getting violated. Please check validation rules on case with the message "Cases in queue cannot be modified". Please post the formula used ...
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  • 254
1 vote

Presenting data in a SF Case externally

Technically, you'd be better off getting one of the authenticated portal licenses, such as Customer Portal licenses. They are pretty reasonably priced for what they offer, and you'd have native ...
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  • 430k

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