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2 votes

No way to notify a user when they are added as a case team member?

It's simply not triggerable. Generally, the canonical approach is to write a scheduled job (likely a batch) that you run on an interval. Each execution, you look for records created since the last run....
Adrian Larson's user avatar
  • 150k
1 vote

How do I trigger Case assignment rules on case edit operation? (Through UI)

To force case assignment rules, enable the 'Default' checkbox and disable the "Show on edit page" checkbox under Case Assignment Checkbox. This will remove the ability for users to turn off ...
Tushar Jadav's user avatar
  • 1,818
1 vote

can we create matching rules on case object in salesforce service cloud Enterprise Edition so that we can identify duplicate cases?

This feature is still an idea you can upvote the idea. To manage the case duplication you can write a trigger on before insert to check for duplicate cases. Based on specific fields you can write code ...
Tushar Jadav's user avatar
  • 1,818
1 vote
Accepted

can we create matching rules on case object in salesforce service cloud Enterprise Edition so that we can identify duplicate cases?

Only supported objects are shown in the dropdown. At the time of this answer, cases are not supported by Duplicate Management. For now, this feature only supports accounts, contacts, leads, and custom ...
sfdcfox's user avatar
  • 494k

Only top scored, non community-wiki answers of a minimum length are eligible