3

By default they don't unless you set it to via DML Options and the EmailHeader.triggerAutoResponseEmail property. For example: Database.DMLOptions dmo = new Database.DMLOptions(); dmo.EmailHeader.triggerAutoResponseEmail= true; Case c = new Case(Origin='Web', Subject='My Question here' ); c.setOptions(dmo); insert c; More details on the developer docs ...


2

to get last view date you can use LastViewedDate field on Case The timestamp for when the current user last viewed this record. If this value is null, this record might only have been referenced (LastReferencedDate) and not viewed. [select id, LastViewedDate from Case]


2

Yes, you can use ant migration tool for that purpose. To retrieve and update ALL auto-response rules the following lines should be present in package.xml <types> <members>*</members> <name>AutoResponseRules</name> </types> if you want to specify auto-response rule for concrete SObject <types> <...


2

From the documentation here (https://help.salesforce.com/HTViewHelpDoc?id=creating_auto_response_rules.htm&language=en_US): Enter the email address to include on the From line of the auto-response message. This must be either one of your verified organization-wide email addresses or the email address in your Salesforce user profile, and must be different ...


2

Auutoresponse rules fire on Insert only; similar to an email you receive when submitting information on a website. To accomplish what you seek, you'll need to change this to a Workflow + Email Alert Action. This Workflow should be setup so when you case is updated to contain values where IsClosed = TRUE (and any other criteria), it will fire off the ...


2

The error message Error Occurred: Probably Limit Exceeded or 0 recipients is explained in this help document I'm assuming you have some sort of email alert going out as an action on your process builder. This email alert is trying to send an email, but there's no recipients or the recipient is a user who is inactive.


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Sandboxes by default will not deliver emails. You can enable email deliverability in your sandbox or find a non-email way of verifying activity triggering e.g. updating a checkbox field. https://success.salesforce.com/answers?id=90630000000wlmsAAA


1

You said My Case object does have a custom 'Additional CC' (and 'Additional BCC') custom fields, which holds the email addresses of the recipients, but I am not seeing any option to add custom fields in the Email Alert If those custom fields are of type Email, then they will appear in the Email Alert. Type Text won't work. Of course, if type Email the ...


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