5
votes
Accepted
approve article before publish
Knowledge Article object is very special object - you can not track changes of PublishStatus field in trigger/process builder. As workaround (not very good solution) -
Remove "Publish" button from ...
- 3,543
5
votes
Accepted
Preventing downloading files from Community for particular users
You can take a look at ContentDownloadHandlerFactory and ContentDownloadHandler to implement your own custom solution.
When a download is triggered either from the UI, Connect API, or an sObject call ...
- 7,714
4
votes
Accepted
Where does like & dislikes stores when we give knowledge article feedback
I'll break this up as I answered a different couple things for inserting a vote in apex, pulling the vote stats for an article, and for getting a normalized score of the article votes.
Insert a vote ...
- 22.5k
3
votes
One query that will work for getting Article Owners across all Knowledge article categories?
Article belongs to specific Article Type object.
To retrieve the CreatedById, you need to retrieve from Knowledge Article version object which end with _kav
SELECT Id,Title,UrlName,Summary,...
- 36.1k
3
votes
UPDATE VIEWSTAT not working in test class
This is probably covered as a known limitation of unit testing. As mentioned in Isolation of Test Data from Organization Data in Unit Tests:
There might be some cases where you can’t create certain ...
- 500k
3
votes
Accepted
Version comparison tool
I would leverage a 3rd party JavaScript library for this. Pick one from these search results https://www.google.com/search?q=diff+javascript. Your Visualforce then only needs to display the two ...
- 137k
3
votes
How to get all the deleted Knowledge Article in Salesforce
This is really weird, maybe salesforce is storing deleted article somewhere else.
With following query, it shows the deleted KnowledgeArticle's:
SELECT Id, ArticleNumber, ArchivedById, ArchivedDate
...
- 18.9k
3
votes
Articles not visible to Salesforce Community members
I am so pleased to have found this post! I had exactly the same problem: could search for and view articles, but none were showing up in in navigational topics. As we have another Experience Cloud ...
- 31
3
votes
Create/Edit or Update a knowledge article in Salesforce using apex code
I know that it was a few years ago, but here is my code snippet for future usage.
I used publishArticle(articleId, flagAsNew) and editOnlineArticle(articleId, unpublish).
You can find more details on ...
- 2,824
2
votes
Automatically Adding Articles into Community Navigational Topics
This idea already delivered by the Automatic topic assignment feature.
http://docs.releasenotes.salesforce.com/en-us/summer17/release-notes/rn_networks_automatic_topic_assignment.htm
- 121
2
votes
Articles not visible to Salesforce Community members
Just Enable Read Permission in Knowledge Base Permission Section in Customer Community Plus Login User new profile.
You will see that Articles are now visible for guest users in community.
It worked ...
2
votes
Article content overview field
I think Content Overview is the custom field. You can verify this field & related API in article types (Object API Name ends with _kav). You can retrieve the field values using SOQL query.
- 36.1k
2
votes
Accepted
When you create a Public Knowledge Base article, how do you see what URL it has?
The Url will generaly point towards your Salesforce instance
https://yourInstance.salesforce.com
for Ex.
A recent dev org, will have https://na40.salesforce.com/articles/language/articleUrl
if you ...
- 20.3k
2
votes
Accepted
How to differentiate between Knowledge Article Types with status=In development an status=Deployed via Apex
How to achieve this via Apex:
Use MetadataService API
MetadataService class can be downloaded from here:
https://github.com/financialforcedev/apex-mdapi/blob/master/apex-mdapi/src/classes/...
2
votes
can the end user can view the knowledge articles published in the sales force? without the checkbox enabled in the user settings?
Simple answer is Yes.
If you intend to use your community as a public knowledge base for unauthenticated (or guest) users, you can do so without purchasing communities licenses. For example, guest ...
- 36.1k
2
votes
Accepted
Assigning the topics you've selected ins't allowed. A Salesforce Admin must enable topics for objects for the article type/s
This means that for the Objects related to knowledge (Lets say you have objects like FAQ) needs to have Topics Enabled .
To enable the topic navigate to Set up|Customize|Topic| Topics For Objects and ...
- 91.7k
2
votes
UPDATE VIEWSTAT not working in test class
As per @sfdcfox, you are going to need to mock these using a mocking technique
Here's an example using ApexMocks and Force.com Enterprise Architetcure Selector layer (my example is Accounts but you ...
- 72.6k
2
votes
Accepted
What are the differences between Knowledge Article Types and Knowledge object Record Types?
Knowledge Articles are individual articles. For example, it might be how to fix a widget or run a report. This is similar to how you'd say that a record is an Account or a Contact. It is a specific ...
- 500k
2
votes
How to get Sum of Knowledge Article Thumbs Up and Down Votes based on Role / Profile
You can not categorize knowledge articles on the basis of profiles as
KnowledgeArticleVoteStat only stores channel and normalized score for an article.
However, You can use the Knowledge Base ...
- 3,721
1
vote
Accepted
How to Assign Multiple Topics to a Knowledge Article Via API or Apex
The Salesforce Knowledge Developer Guide contains a list of sObjects and resources you might need to know in order to precisely work with knowledge, you will notice that the TopicAssignment is in the ...
- 20.3k
1
vote
unable to delete duplicate article From Developer console Anonymous Window
Knowledge Object is very special object...you can not simply delete as other object. There is special class to perform DML on Knowledge Objects: https://developer.salesforce.com/docs/atlas.en-us....
- 3,543
1
vote
Accepted
Knowledge Articles in Communities Custom VF + Tabs
I originally posted the question as the LastViewedDate wasn't being updated when the Community user accessed the public link to the Article's file. The solution to this one was not too complicated - ...
- 1,001
1
vote
Accepted
Napili - Article content missing from Article Content Component
If you're trying to "hard code" a specific article such that it shows on the page you'll want to use the KnowledgeArticleVersionID and not the KnowledgeArticleId. We're using a specific article for ...
- 108
1
vote
How to know the total how many views of knowledge article by each User?
If you are using a custom visualforce page (or a community with lightning components) to display your articles, then you can include code in the controller for tge page or component to create a record ...
- 670
1
vote
Accepted
robots.txt for public facing knowledge articles?
On force.com sites you can create a custom robots.txt file and modify .
Here are some the links to assist
Help Resource From SFDC
Best Practices For SEO
Setting Up SEO
In nut shell to summarize ...
- 91.7k
1
vote
How to Get all Knowledge Article Types?
You can use KnowledgeArticleVersion object to query for articles across all article types depending on their version.
Try this
SELECT Title, Summary FROM KnowledgeArticleVersion WHERE PublishStatus='...
- 1,478
1
vote
Accepted
One query that will work for getting Article Owners across all Knowledge article categories?
Just in regards to the Id values themselves, you can determine the specific type you need to query by using a script like the following:
Id dummyId = Id.valueOf('ka0'.rightPad(15, '0'));
system.debug(...
- 151k
1
vote
Is there some way to associate "sites" with "Articles"?
On a site, you can specify what knowledge articles can be searched, either by Data Category, knowledge article type, etc etc...
Then you can specify in your robots.txt what sites you want indexed or ...
- 20.3k
1
vote
Accepted
Salesforce Archived Knowledge Article shows in recent items
This is standard behavior. The recent items list is an MRU (most recently used) cache. It doesn't get updated automatically based on access or permissions changes. So even if the article is archived ...
- 1,348
1
vote
Accepted
How do I show related articles for knowledge articles (not via Smartlink)?
If you are using customer service template and communities these features are already provided by the platform .
Here is the document showing the related article component
If you are on classic ...
- 91.7k
Only top scored, non community-wiki answers of a minimum length are eligible