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Marketing Cloud Connect is an integration tool for connecting your Marketing Cloud instance with Salesforce Sales Cloud or Service cloud . It provides a seamless view into contact, lead or campaigns in Salesforce and also allows for users in Salesforce to send emails directly from Sales or Service Cloud.

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In a 'non multi-org set up' it is impossible to map more than One child BU to a a Salesforce Org. In the absence on Multi-Org, mapping between BU and Sales Cloud instances are 1 to 1. This is a spec …
answered Apr 16 '17 by Samuel Dare
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Use a personalisation string. The first name / last name fields should be present within the data extension or list you are using to send. Dear %%FirstName%% %%LastName%%, or if you have Name ( a c …
answered Jan 12 '17 by Samuel Dare
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Synchronised Data extensions are available by Navigating to Contact Builder > Data Extensions
answered Mar 28 '18 by Samuel Dare
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SubscriberKeys in the Marketing Cloud are immutable in the UI. I would guess that been the "Universal Identifier" (at least in email studio) you wont want people to change it at will. If you do have …
answered Feb 20 '18 by Samuel Dare
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Yes this is possible. With Multi org connector made available, with Salesforce Orgs happens at the individual business unit level and makes no assumptions about integration with other business units. …
answered Mar 8 '18 by Samuel Dare
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Out of the box, you can only connect one SF instance to your marketing cloud instance. To connect to more than one SF instance you would need to have multi- org provisioned in your account. Proceed wi …
answered May 17 '17 by Samuel Dare
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Try this ; I would advise hardcoding the SFID to test it if @mode == "signup" then set @rows = RetrieveSalesforceObjects('account', 'Id','PersonEmail', 'Id', '=', @sfid) set @rows1 = Retrieve …
answered Jun 1 '17 by Samuel Dare
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Why would you want to do this? If someone unsubscribes then they have indicated that THEY DO NOT WANT TO RECEIVE ANY EMAIL FROM YOU. You can still send them transactional messages, but sending them …
answered Dec 20 '17 by Samuel Dare
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You would have to create a new version of the journey with the field referencing the new object location.
answered Jul 20 '17 by Samuel Dare
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When you use campaigns to send emails via the connector, marketing cloud imports the campaigns as a Data Extension (and is visible in Salesforce Data Extensions for days). What this means is that fo …
answered Jun 4 '18 by Samuel Dare
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Here are answers to your questions : 1.) yes it is best practice use the id from the external system ( Salesforce.com in this case as the contactkey.) it is also best practice to use this as the Susb …
answered Jul 30 '17 by Samuel Dare
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Yes. You can do this with Automation Studio. Since your interaction is not triggered by an FTP file drop, you have have to schedule an hourly import job in automation studio. Go to automation studio, …
answered Jun 14 '17 by Samuel Dare
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You cannot modify APEX in production. It is recommended that changes are done in the Sandbox and deployed to production. This can be done using "Destructive XML". For more info please visit: https://d …
answered Jan 31 '17 by Samuel Dare
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You can use the connector and synchronised data extension to bring in new contact data and have the double optin email as part of a journey. I would however recommend triggered emails which will invol …
answered May 24 '18 by Samuel Dare
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You need to use the synchronised objects in order to keep them in sync and then adjust the polling time. The polling time dictates how often data will be refreshed between the two systems. Once this i …
answered Sep 4 '18 by Samuel Dare

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