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Represents a single feed item in the feed displayed on the detail page for a case record.

1 vote
2 answers
1k views

'Use Case Feed' option on developer org

I setup a developer org to test Case Feeds. When I try and edit a profile, I cannot see the 'Use Case Feed' option under General Permissions. How can I get access to that permission?
hamayoun's user avatar
  • 2,789
3 votes
1 answer
4k views

How is the "From" field populated in the Case Feed Email (Answer Customer) Publisher?

We are using Case Feed and Email To Case. I am trying to figure out what the default value of 'From' is, it seems to be different from Case to Case.
hamayoun's user avatar
  • 2,789