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Results tagged with omnichannel
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user 92165
Omni-Channel is the Service Cloud’s comprehensive customer service solution that pushes work to agents in real time, right from the Salesforce console
2
votes
OmniChannel: Add to Agents Work When Manually Assigned a Case
I have make a fell tests and looks like it is possible to the case show up in My Work tab
The only issue that I am still having is that this work item does not count against users capacity.
What you w …
- 79