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Results tagged with case
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user 45343
Case is a standard Salesforce object: a customer issue such as a customer’s feedback, problem, or question.
4
votes
Omni Channel Supervisor not showing assigned queues for an agent
This is due to the fact that one the User record you may not have "Service Cloud User" checked. You need to make sure both "Chat User" and "Service Cloud User" is checked on the User record.
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