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Results tagged with email2case
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user 4482
Email-to-Case helps your company efficiently resolve and correspond with customer inquiries via email. It automatically creates a case in Salesforce when an email is sent to your company’s customer support email address(es) and auto-populates case fields from the content of the message.
5
votes
Case.Thread_Id, is Thread_Id a field on Case object?
Only reliable way to get the Thread Id at this time is when getting the result from Salesforce itself. You can do this by getting the result that Salesforce would generate when sending an Email:
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