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Results tagged with service-cloud-console
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user 2984
A Salesforce console is designed to boost productivity for users in fast-paced environments.
2
votes
Using apex:outputText with a lookup field within Service Console
You can add a click handler to the document. You'll need to play with the precise filters you will want to use on your JavaScript event handler, but here's a basic script:
addEventListener('click', f …
- 502k
1
vote
Service cloud console: refresh custom console component when moving to different subtab
You can perform some action when a new subtab is selected via sforce.console.onFocusedSubtab. It looks like this:
sforce.console.onFocusedSubtab(
result => doSomething({ objectId: result.objectId, …
- 502k
0
votes
Accepted
Show pop-up or toast or banner in Lightning Service cloud console
In a client-side controller, this is undefined. You should move the logic to your helper.
Controller
({
onWorkAssigned : function(component, event, helper) {
helper.onWorkAssigned(compon …
- 502k
1
vote
Sys admin logging in as Integration user and creating accounts. Should you see the integrati...
The session ID is explicitly tied to a user. By default, the owner of a record is the person who creates it. However, there are a number of reasons why the ownership could change, including triggers, …
- 502k
0
votes
Accepted
how to hide toast
No, there's no way to close the standard toast once you've popped it up. Both lightning:notificationsLibrary and force:showToast only have functionality for opening the toast. You'll have to write you …
- 502k
2
votes
How can i change the color of the case subject or any other field as per time for SLA?
For the standard case number field, the only thing you can really do is escalate the case based on escalation rules. This adds a red arrow next to the case number when the system escalates the case.
…
- 502k
1
vote
Accepted
HTML in Email Signature not displaying properly
The only thing I can see that might cause problems is the <br/>. There should not be a line break outside of a cell inside a table. Everything else should probably be okay.
- 502k
0
votes
Bottom bar in service console
You can import the service console integration toolkit in to your VF page, and then show/hide the window as you desire.
<apex:includeScript value="/support/console/39.0/integration.js" />
<script>
// …
- 502k
2
votes
Lightning: Create a URL button in case object which opens up custom object create new page w...
You would typically create a Quick Action that calls a controller method, which in turn fires off a force:createRecord event. The example in the documentation provides the necessary code:
var createA …
- 502k
7
votes
what is difference between caseteams and queues?
A case team is simply a group of individuals working on a case; there are multiple people involved in the resolution of the case. For example, a case might need a service tech to take care of the hard …
- 502k