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Results tagged with liveagent
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user 24195
Live Agent is a native Salesforce tool that provides the ability to interactively communicate with your web site users. Live Agent lets your support agents help customers through chat. Once you have an active deployment of live agent, you will be able to chat with you site visitors in live time. The information collected during the chat can then be saved into your Salesforce instance and reported on.
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Service Cloud Live Agent in Customer Community Portal
Once live agent is setup, can we embed this on the community portal where only certain customers can engage in chat?
We have customer classified as Gold, silver and bronze status and would like to p …
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