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Results tagged with service-cloud-console
Search options questions only
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user 2408
A Salesforce console is designed to boost productivity for users in fast-paced environments.
3
votes
2
answers
3k
views
Service Cloud Console Subtab - lookup field and output link
There are 2 scenarios here -
There is a custom lookup field on the case object, on click of the lookup - I need to open the record in the subtab. Is this possible?
There are couple of output links …
- 456
2
votes
1
answer
941
views
Check if "Save" button is clicked from Service Cloud Console or Standard layout
I have page reference method written on click of "Save" button. I need to refresh one page after click of Save button when in console and not when in standard Salesforce.
PageReference pr = new Page …
- 456
1
vote
0
answers
218
views
closeTab function not working IE8 - Service Cloud Console integration toolkit
closeTab function is not working in IE8, however the same works in Chrome with no issue.
sforce.console.getPrimaryTabIds(function (result){
sforce.console.getEnclosingTabId(funct …
- 456
1
vote
2
answers
3k
views
Omni Channel Accept Event
Is there a way where I can do a few actions when an Agent accepts a case via 'Omni-Channel'.
For example
I want to update the status of the case automatically to 'In Progress'.
I want to insert the …
- 456
1
vote
0
answers
434
views
Highlights panel visible during record type selection
I am able to see a blank highlights panel (or space) while creating a new case in the console.
The blank highlights panel is visible on both screens - selection of record type and the edit page while …
- 456