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Do all of the service cloud console users have the same profiles or a limited number of profiles that are unique compared to non-service cloud console users? If so, it appears to me as though what you …

It sounds as though you need to keep track of what's called the "referrer page". You may need to create a custom controller in order to do this. See Defining Navigation Methods for more information …

The Service Console is using a Rich Text editor, not an html editor. That means you'll need to use a text string that includes newline character codes where you want them. A \n is a newline character …

That's correct. Every contact has an email address (required field). The contact's related cases are loaded into the console page layout via a query.

LWCs are not fully supported in the Console at the time. You will need to put your LWC in an Aura Component wrapper for it to work. See the LWC Developer Documentation for more on this. I would expect …

I'm assuming this is in Lightning Console which requires you to use Omni-Channel instead of the Live Agent component that was available for Classic. This is a supervisor function and would only be ava …

That's correct, the feature is only available in Lightning. The use the feature, a Supervisor also needs to have the following permissions: Customize Application Manage Public List Views and Man …

Based on the snap-in tag on your post, I'm going to assume you're using a custom snap-in with the Live Chat APi instead of your own custom JS to connect to the Console from your web site. How you send …

There's a potential data skew problem that could occur with the "generic account" you associate all your cases with as the number of cases in your database grows. This could become problematic for you …