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Results tagged with service-cloud-console
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user 18895
A Salesforce console is designed to boost productivity for users in fast-paced environments.
0
votes
Accepted
Omni Channel Accept Event
You will have to listen to the event
sforce.console.ConsoleEvent.PRESENCE.WORK_ACCEPTED
And trigger the action you want to perform. This event is fired when a user accepts a work assignment, or whe …
- 90
0
votes
Is there any way to query all presence status using Apex?
I am facing the same problem. I need to retrieve the Id and MasterLabel of all the Service Presence Status. In addition, I am developing an application and I need to deploy it in different orgs, some …
- 90