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Results tagged with visual-workflow
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user 16540
Visual Workflow allows administrators to build applications, known as flows, that guide users through screens for collecting and updating data. For example, you can use Visual Workflow to script calls for a customer support center or to generate real-time quotes for a sales organization.
0
votes
1
answer
29
views
"The requested resource does not exist" error after newly created Case is deleted by flow
I have an After create Case flow that performs two actions when certain conditions are met:
It creates a Case Comment on another Case
It deletes the triggering record
In itself it works perfectly: t …
- 4,453
1
vote
Accepted
"The requested resource does not exist" error after newly created Case is deleted by flow
cropredy had a good suggestion.
Instead of deleting the record in the flow, I created a new Case checkbox field 'Delete this case' (default value False). The original flow assigns True to the field.
N …
- 4,453
4
votes
0
answers
97
views
"Too many SOQL queries" error and other strange things in Recommendation Strategy Flow
I have a Recommendation Strategy Flow, used in Einstein Next Best Actions for a Case. The start of it looks like this:
Sometimes I get a batch of "Too many SOQL queries" errors from this flow. The st …
- 4,453
1
vote
1
answer
510
views
How to trigger Omni-channel skills-based routing from a flow?
I have a record triggered flow that uses a "Route Work" action:
When I try to use this flow (both with Debug and for real), I get this error message:
The routing configuration uses Skills-Based Rout …
2
votes
0
answers
49
views
How to prevent the dialog after accepting Next Best Action?
After clicking Accept on a Next Best Action, this dialog pops up:
I do not want this, I just want the quoted flow to execute without bothering the user.
How can I arrange that?
0
votes
1
answer
181
views
"serviceChannel" is null error when updating a Case [Winter'25]
While doing regression tests in a Winter'25 sandbox, I get the following error when updating a Case:
Error element Routeren_naar_agent (FlowActionCall). Cannot invoke
"com.salesforce.omni.model.Servi …
- 36
2
votes
1
answer
81
views
How to run tests for all flows in an org?
For Apex classes it is possible to run all unit tests at once. Very convenient.
Is this also possible for flows?
CommunityBot
- 1
0
votes
Why is this flow invisible?
For a certain field, 5 flows are reported using that field, but I cannot find any of these in the list of flows. All are inactive, I can see them using the link from the field, but there is no delete …
- 4,453
0
votes
Accepted
Recommendation has an invalid ActionReference
Looking at the screenshot with ActionReference and the two Labels, I noticed that the Values of the Labels did not have quotes. So I removed them from the Value of the ActionReference and that solved …
- 4,453
0
votes
1
answer
55
views
Recommendation has an invalid ActionReference
I am trying to build a Strategy Flow that dynamically creates Recommendation records for Cases. To be used by Next Best Action.
But when running the flow, I get the error "Recommendation has an invali …
- 4,453
0
votes
Accepted
Omni-Channel flow: how to specify a routing configuration?
This turns out to be related to another issue that I had with a flow that uses a Route Work action.
When I used the workaround that I added to my question, I got an error. After fixing that error, I w …
- 4,453
0
votes
1
answer
269
views
Omni-Channel flow: how to specify a routing configuration?
I am building a Flow that uses a Route Work element. I want to use "Run Skills-Based Routing Rules" and for that you must specify a Routing Configuration.
Two options are available for that: Select Ro …
- 4,453
0
votes
Accepted
How to trigger Omni-channel skills-based routing from a flow?
After simply doing what the error message suggested - turning off the Skills-Based Routing Rules on the routing configuration - the flow works!
For me it is completely counterintuitive, but hey, it wo …
- 4,453
3
votes
1
answer
3k
views
How to temporarily disable duplicate detection with flows?
Salesforce is gradually pushing us to replace workflows and processes with flows. But: workflows have a special property that processes and flows don't have. I refer to Salesforce's Order of Execution …
- 1
0
votes
1
answer
3k
views
How to find flows that access Browser Session IDs?
In the upcoming Summer'23 release, this is one of the updates: "Disable Access to Browser Session IDs in Flows". The "Review Your Flows" section of the update simply states: "Remove any dependencies o …
- 4,453