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Results tagged with servicecloud
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user 112549
A Salesforce console is designed to boost productivity for users in fast-paced environments.
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Omni-Channel : Taking ownership of cases manually doesn't remove the PSR record and get rout...
You can create a flow to delete the PSR. When the owner is changed (someone else has taken ownership), it triggers the flow to get the PSR (WorkItemID = Record ID) and deletes it. This will remove i …
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