<apex:page docType="html-5.0" showHeader="false" cache="true" >
<head> Redirecting to the Liveagent chat Page </head>
<div id="liveagent_invite_button_5732500000XXXXX" style='margin:0px; padding: 0px; width:400px; border-radius:8px; display: none;' >
<!-- DEPLOYMENT -->
<script type='text/javascript' src='https://c.la1-c1cs-lon.salesforceliveagent.com/content/g/js/34.0/deployment.js'></script>
<script>
//-------------------------------------------------------
// In this part I insert informations that I will need when I will
// open the chat with the Agent.
//-------------------------------------------------------
liveagent.addCustomDetail("IdAOL", new Date().getTime());
liveagent.findOrCreate("Info__c").map("ID_AOL__c", "IdAOL", false, false,true);
liveagent.findOrCreate("Info__c").showOnCreate();
liveagent.findOrCreate("Info__c").saveToTranscript("Info__c","Info__c");
liveagent.findOrCreate("Survey_Operatore__c").map("ID_AOL__c", "IdAOL", false, false,true);
liveagent.findOrCreate("Survey_Operatore__c").showOnCreate();
liveagent.findOrCreate("Survey_Operatore__c").saveToTranscript("Survey_Operatore__c","Survey_Operatore__c");
liveagent.init('https://d.la1-c1cs-lon.salesforceliveagent.com/chat', '5722500000XXXXX', '00D25000000XXXX');
//----------------------------------------------
// start of the chat giving us the problem!!!
liveagent.startChat('5732500000XXXXX', true);
</script>
// URL-hacking I am NOT using anymore
// <body onload="window.location.href = 'https://1c3.la1-c1cs-lon.salesforceliveagent.com/content/s/chat?language=it#deployment_id=57225000000XXXX&org_id=00D25000000XXXX&button_id=5732500000XXXXX';">
</body>
<!-- FINE DEPLOYMENT -->
</div>
</apex:page>
XXX nb= I don't want solve through URL-hacking. XXX
The page redirects to a PreChat that is NOT on the invitation. I think it could be a Salesforce issue, but I cannot find it on the web.
[![enter image description here][1]][1]
[1]: https://i.sstatic.net/Oulor.jpg