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Uwe Heim
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Metadata-API Deployment on EU5 too slow / unresponsive

Today I encounter a severe performance degradation on Metadata-API deployment speed on EU5. I'm waiting > 950 seconds (sometimes > 1500 seconds), when it usually deploys in < 25 seconds...

This is NOT usable any more.

Any idea what's wrong on that Pod? On EU2 it works fine as expected. Only EU5 seems to be slow. On trust.salesforce.org there is no problem visible. My experience is, that Metadata-API issues are not all reflected there.

No premier support available - can't report that issue.

UPDATE:

Not really sure if it's related but I found an earlier issue "related to asynchronious requests" which is flagged as "solved":

Start Time: 13:53 UTC, Jun 17

End Time: 14:16 UTC, Jun 17

Detail: On June 17 , 2015, the Salesforce Technology Team observed an issue affecting asynchronous request processing on the EU2 instance. The problem began at 13:53 UTC and was resolved by 14:16 UTC. During this time, a subset of customers may have experienced delays in asynchronous processing including Web-to-Case, Web-to-Lead, Email-to-Case, Email-to-Lead, and dashboard refreshes. Thank you for your continued business and patience during this situation.

Root Cause: Cause: The problem was caused by a software fault in the asynchronous queue management tier for the EU2 instance. Action was taken to isolate the fault and normal asynchronous request performance was restored.

Actions to Prevent Future Incidents: The Salesforce Technology Team -

  • Is investigating the cause of the software fault.
Uwe Heim
  • 28.5k
  • 20
  • 121
  • 287