You need to write a sharing rule to open up the access rights. It can be criteria or ownership based as per your use case. Provided that, the user's profile/permission set must have Edit access to Contact object. Refer [Define Sharing Rules][1] Here is a way to open up visibility & access rights [![Sharing architecture][2]][2] [1]: https://trailhead.salesforce.com/en/content/learn/modules/data_security/data_security_sharing_rules [2]: https://i.sstatic.net/6dQns.jpg