Questions tagged [web-to-case]
The web-to-case tag has no usage guidance.
23
questions
-1
votes
0
answers
24
views
Web-to-Case Hosted in Azure Web App not posting
I am trying to get web-to-case working in our production environment.
I have this working fine in our sales force sandbox, however the code was moved to our production site and that's where it stops ...
- 1
-1
votes
0
answers
47
views
Web to Case to a Specific Record Type
I have two record types in Case object. The new or second record type even though I am pointing on the web form to the correct record type. It is not creating a case. I have review the set up, rules ...
-1
votes
1
answer
52
views
WebToCase RetURL Not Working
I think I'm doing something wrong... I'm posting a web-to-case form and giving a retURL, but when I submit the form it just hangs on the Salesforce page.
note: i'm using nextjs/react and iterating ...
- 187
0
votes
1
answer
476
views
Embed a web to case in LLWC
We have a web to case running on our website. We have also developed a consumer portal using Salesforce community. And the plan now is to add the web to case form on the portal.
Is there an easy way ...
- 21
0
votes
0
answers
31
views
Is there a product for Web to Case or Email to Case that can capture device information like browser or operating system?
Is there a product for Web to Case or Email to Case that can capture device information like browser or operating system?
I have been searching Salesforce, Google, this site, and the most relevant ...
- 1
0
votes
0
answers
141
views
Bulkify Trigger for Web to case Automation?
I have a need to create an automation for filling few fields on the case which are created from web to case.
I have build a trigger after insert for that purpose, but since the logic is quite complex ...
- 516
1
vote
1
answer
3k
views
How to use VF page as iFrame on a page outside of salesforce
I should use VF page as iFrame on a page outside of salesforce (web-to-case) like:
<iframe src="https://name.cs110.force.com/vfPageName"/>
But my page doesn't display.
What else ...
0
votes
1
answer
304
views
How to convert HML to SML with a flow formula
I'm trying to work around a requirement with the Send Better Email Flow Action to have a recipient contact record, when using email templates.
My use case, is that I'm sending 'case opened' emails to ...
- 163
0
votes
1
answer
194
views
Is there a way to send attachement image to Salesforces server with Web to leads forms or Web to case & with using AJAX?
So what I am looking for in an indication, because all articles I read about when it comes to sending attachment are dealing with web to lead or web to case forms with default submission!
But what ...
- 154
1
vote
0
answers
335
views
How to implement web to case with record types and dependent picklists?
I have 2 different record types.
Each record type has 2 picklists and one is dependent.
For example:
1st picklist is Type - values: A, B, C, D
2nd picklist is Sub-Type: E, F, G, H, I, J
If I select ...
- 51
0
votes
1
answer
241
views
How to attach a file in after insert trigger in Case object
I have a web to case form where users have the ability to attach files.Once a user attaches a file I read it in javascript(fr.readAsText(fileTag.files[0])) as Text and store it in a LongTextareafield. ...
0
votes
0
answers
246
views
Web-To-Case person response
Is there a way to include the initial message sent via the Web-To-Case to appear as either an email on the case or any way that you can include the original message in the first response email from a ...
- 1
0
votes
0
answers
222
views
Source of Cases without RecordType
We have setup Email-to-Case and Web-to-Case in our organization. We added 'RECTYPEA' RecordType in our multiple Email-to-Case.
But, while running Report, we're finding Cases being created without ...
- 426
2
votes
2
answers
861
views
Are Web-to-Leads tracked as Event Logs?
Background
I’m using Salesforce Event Logs to Monitor my Salesforce instance.
Question
Is Web-To-Lead tracked as part of Salesforce Event Logs?
- 5,189
0
votes
1
answer
847
views
Add hidden form field for lead to account relationship using Web-To-Lead
I have a custom field on my Lead object that specifies an account for the lead referral. I would like to provide the ID for this account on Web-To-Lead form submission but it does not appear to work.
...
- 117
0
votes
2
answers
3k
views
Web-to-case email not creating case
I have followed this outline to create a web to case http://www.crmsalesforcetraining.com/creating-web-to-case-forms-in-salesforce/
and when I go to my cases, nothing has been created. The only ...
- 3,391
-1
votes
2
answers
596
views
is web Form authenticated [closed]
is web Form authenticated. I have to give access of web form to number of people to raise their queries. these users can open this web form , outside the office premises. if web form is not ...
0
votes
1
answer
1k
views
Use Salesforce Sites page in an iFrame on external site
I have a requirement to allow web-to-case form to upload attachments. Now, as per the docs there are two possible ways to do so:
Implement Visualforce pages in Force.com Sites.
Using Force.com web ...
- 5,874
0
votes
1
answer
2k
views
Support Setting in Salesforce - How to use System User details
In my Salesforce org, there are many channels through which you can create the case like Web-To-Case, Email-to-Case etc. When the case is getting created by any channel Case Notification is going to ...
- 1,616
0
votes
1
answer
5k
views
Attachment in Web-to-case using API
Already gone through many different links and even a same question which suggests to use REST/SOAP API, i did a lot of things, create VF page and publish it on Site, created API but still not able to ...
- 391
1
vote
1
answer
2k
views
"Web to Case" Caseses are not showing under the Web2Case queue
I have created Web2Case using Web-to-case HTML generator form. Also I have created Queue shown below.
The case is getting created successfully using the Web To case HTML form, but its not visible ...
- 1,616
0
votes
1
answer
285
views
Set 'feed item' in similarity to 'Email-To-Case' for 'web', 'portal', others originated cases
We have Email-To-Case configured, and once a case is created (case origin = email), the incoming EmailMessage is saved within the 'Case Description' field, and also create a 'feed item':
This allows ...
- 484
1
vote
1
answer
317
views
Is there a way to empty the Web-to-Case / Web-to-Lead queue in Salesforce
We have received a huge amount of Web-To-case request, at some point I received a exceed limit error message debugging the case creation, my question is if there's a way to empty the Web-To-Case queue ...
- 1,279