Questions tagged [web-to-case]

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18 views

Web-to-case html form creates a case record with status null, despite having a default value on the status field

We have before-insert flow logic that assigns a bunch of values to a Case record, and then a whole lotta more apex trigger logic that goes even further. One of the conditions of the flow, is that the ...
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1answer
42 views

How to convert HML to SML with a flow formula

I'm trying to work around a requirement with the Send Better Email Flow Action to have a recipient contact record, when using email templates. My use case, is that I'm sending 'case opened' emails to ...
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1answer
39 views

Is there a way to send attachement image to Salesforces server with Web to leads forms or Web to case & with using AJAX?

So what I am looking for in an indication, because all articles I read about when it comes to sending attachment are dealing with web to lead or web to case forms with default submission! But what ...
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62 views

How to implement web to case with record types and dependent picklists?

I have 2 different record types. Each record type has 2 picklists and one is dependent. For example: 1st picklist is Type - values: A, B, C, D 2nd picklist is Sub-Type: E, F, G, H, I, J If I select ...
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82 views

Adding Customer Replies to Cases on Salesforce Web-to-Case

I have implemented web-to-case for my org. and set up auto-response rules and assignment rules. It is working fine and creates cases from the web form on our SharePoint site. However, customer ...
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1answer
52 views

How to attach a file in after insert trigger in Case object

I have a web to case form where users have the ability to attach files.Once a user attaches a file I read it in javascript(fr.readAsText(fileTag.files[0])) as Text and store it in a LongTextareafield. ...
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47 views

Web-To-Case person response

Is there a way to include the initial message sent via the Web-To-Case to appear as either an email on the case or any way that you can include the original message in the first response email from a ...
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0answers
86 views

Source of Cases without RecordType

We have setup Email-to-Case and Web-to-Case in our organization. We added 'RECTYPEA' RecordType in our multiple Email-to-Case. But, while running Report, we're finding Cases being created without ...
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2answers
452 views

Are Web-to-Leads tracked as Event Logs?

Background I’m using Salesforce Event Logs to Monitor my Salesforce instance. Question Is Web-To-Lead tracked as part of Salesforce Event Logs?
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1answer
277 views

Add hidden form field for lead to account relationship using Web-To-Lead

I have a custom field on my Lead object that specifies an account for the lead referral. I would like to provide the ID for this account on Web-To-Lead form submission but it does not appear to work. ...
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1answer
836 views

Web-to-case email not creating case

I have followed this outline to create a web to case http://www.crmsalesforcetraining.com/creating-web-to-case-forms-in-salesforce/ and when I go to my cases, nothing has been created. The only ...
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2answers
169 views

is web Form authenticated [closed]

is web Form authenticated. I have to give access of web form to number of people to raise their queries. these users can open this web form , outside the office premises. if web form is not ...
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1answer
503 views

Use Salesforce Sites page in an iFrame on external site

I have a requirement to allow web-to-case form to upload attachments. Now, as per the docs there are two possible ways to do so: Implement Visualforce pages in Force.com Sites. Using Force.com web ...
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1answer
655 views

Support Setting in Salesforce - How to use System User details

In my Salesforce org, there are many channels through which you can create the case like Web-To-Case, Email-to-Case etc. When the case is getting created by any channel Case Notification is going to ...
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1answer
4k views

Attachment in Web-to-case using API

Already gone through many different links and even a same question which suggests to use REST/SOAP API, i did a lot of things, create VF page and publish it on Site, created API but still not able to ...
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1answer
1k views

“Web to Case” Caseses are not showing under the Web2Case queue

I have created Web2Case using Web-to-case HTML generator form. Also I have created Queue shown below. The case is getting created successfully using the Web To case HTML form, but its not visible ...
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1answer
172 views

Set 'feed item' in similarity to 'Email-To-Case' for 'web', 'portal', others originated cases

We have Email-To-Case configured, and once a case is created (case origin = email), the incoming EmailMessage is saved within the 'Case Description' field, and also create a 'feed item': This allows ...
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1answer
185 views

Is there a way to empty the Web-to-Case / Web-to-Lead queue in Salesforce

We have received a huge amount of Web-To-case request, at some point I received a exceed limit error message debugging the case creation, my question is if there's a way to empty the Web-To-Case queue ...