Questions tagged [unsubscriber]

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28 views

Creating SubscriberList object

I am trying to create custom unsubscribe for publication lists. I want to dynamically pull in the list id which is being passed through parameters. I know the id is being stored because its showing ...
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1answer
31 views

unsubscribe button to unsubscribe on the cloud page on a click [closed]

I have a use case in which I need to create a button(unsubscribe button) on the cloud page and after a click, the subscriber should get unsubscribed. How can this be achieved, I have tried using HTML ...
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0answers
29 views

Custom Unsubscribe URL for Marketing cloud not working on IOS (safari) devices

We have built a custom unsubscribe URL in service cloud which we are sending to marketing cloud through an import activity and the same link will be placed on the email so that customer can use it to ...
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1answer
37 views

Managing Subscription Status of unsubs from in-flight journeys through Marketing cloud connect

I want to clarify on the methods that are available to manage unsubs of channel preference of contacts for journeys that are in-flight. I am currently on Multi org ent 2.0 MC connect and using SF ...
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1answer
101 views

Recipients with different keys but same email asking for Unsubscribe From All

In our Marketing Cloud's data model, we have defined a unique ID for each user (subscriber), but it is possible that we have the same email address for different IDs. We currently do not have a ...
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1answer
39 views

Updating the All Subscriber List when submitting through a Custom Subscription Center

I need help figuring out the process of updating the All Subscriber/publications list when a subscriber changes their subscription status through a custom subscription center that I'm hosting on a ...
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1answer
38 views

Automatically Unsubscribe consumers from does not click “opt in” checkbox

I have a Data extension in MC that it is completed with information that comes when filling in a landing page. The smart capture has an "opt in" checkbox. People who check the "opt in" will then ...
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2answers
489 views

Unsubscribe an user from publication list using ampscript in Marketing Cloud

Hi I am trying create a custom unsubscribe page to unsubscribe from a publication list. Below is the code: %%[ VAR @email, @err, @clientID SET @MID = "64*****" SET @clientID = CreateObject("...
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2answers
187 views

ESP Unsubscribe Button generation & processing

How does Marketing Cloud handle subscribers when they click the ESP system generated This message is from a mailing list -- Unsubscribe button at the top of some of our emails? I was looking through ...
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2answers
88 views

Sending an email to an unsubscribed subscriber

If a subscriber is marked as "Unsubscribed" but their email address exists in a data extension to send an email to, will they be filtered out and not be sent an email?
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2answers
475 views

Activate a Master Unsubscribe using the SOAP/REST API?

Is there a way to Activate a Master Unsubscribe using the SOAP/REST API? We are using the update method (UpdateAdd) with SOAP API. It works when a user is activated or subscribed to one or more ...
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0answers
99 views

Unsubscribe MobilePush Contacts with Automation

I need to unsubscribe multiple Contacts from Push Messages with the help of external attributes. It is to be done within an Automation. The only way I see I can do this is the following: Get ...
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0answers
216 views

Is it possible to unsubscribe a user using a rest API?

I would like to unsubscribe a user using a Rest and not SOAP API, do you know if this is possible? Thanks, Felipe
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1answer
90 views

How are bounces / unsubscribed handled?

How do unsubscribes and bounces get handled with email sends using data extension? Are unsubscribers removed from future email sends? What about hard bounces?
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2answers
826 views

Avoid email preference center in Pardot

We're using a custom preference center based on an external landing page. We want to remove or replace the default links in email footer to the required default email preference center How to replace/...
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1answer
132 views

Marketing Cloud - Contact Delete - does SFMC remember?

In January my company had a subscriber purge by getting rid of lots of subscribers we no longer email/unsubscribed long ago. Most of our data is held primarily in a SAS platform and we receive ...
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1answer
237 views

How to export all MobileConnect SMS subscriptions? [Solved]

I simply want to have an automated daily export of our SMS opt outs to our ftp. Thanks!
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0answers
757 views

Unsubscribe link to emails in marketing cloud

I added a unsubscribe link in an email. I have click on the link and it goes to the subscription center and the user can unsubscribe from the emails. I click it and I go into SFMC and I see my user ...
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1answer
41 views

import date from DE to Subscribers

I'm creating a preference page and I'm using a DE to populate my page and save the data, however I need to give the opportunity to unsubscribe and because off this I need to update the Subscribers ...
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2answers
55 views

How can I import or create a query that unsubscribes old users from a migrated email system?

Just got onboarded and taking over our email program. We migrated from Hubspot approx 6 months ago and have not sent many emails to that audience since. When migrating to SFMC, instead of inserting ...
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1answer
393 views

Data View : Unsubscribe and ListSubscribers

Is their a difference between the response if I query all from Data View "Unsubscribe" versus if I query all from "ListSubscribers" where status = Unsubscribed. I am getting a very different count ...
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1answer
151 views

Mass unsubscribes

I have a list of 173 email addresses that have previously unsubscribed from our marketing messages from another marketing automation software. Is there a way to update their subscription statuses to ...
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1answer
732 views

Clicking %%unsub_center_url%% link only unsubscribes user from LIST?

If we use the %%unsub_center_url%% in an email, and a user clicks just that, and not the Unsubscribe From All button, the user is marked as "Unsubscribed" on the List, but not on All Subscribers. Is ...
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2answers
457 views

unsubscribed contacts from All Subscribers - Child Business Unit

I need to extract unsubscribed contacts from All Subscribers in a child Business Unit in Marketing Cloud using SQL Query. I tried to use this code, but it didn't give me any results. SELECT ...
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1answer
214 views

UnsubEvent timestamp

I am creating scheduled job to poll SFMC events queue to get all the newly arrived Unsub/Bounced events via SOAP retrieve API and it works just fine without any filtering. However, when I am trying to ...
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2answers
498 views

Updating Salesforce Object via SSJS in Marketing Cloud

I would like to perform an update on the Lead Object in Salesforce as soon as the relative Marketing Cloud Subscriber perform the unsubscribe via Mobile SMS in Marketing Cloud. I tried using ...
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1answer
566 views

How are unsubscribes tracked in Salesforce Marketing Cloud?

I have a bumped into a weird scenario, which requires me to refresh my understanding of Salesforce Marketing Cloud activity tracking for Emails. To add some context, we use Salesforce Sales Cloud as ...
1
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1answer
379 views

Query to pull unsubscribes from Journey?

I'm trying to write a query that will pull unsubscribes from a specific journey. Referencing the the SQL Query Activity I see several examples of pulling from Journey's by bounce and click activity, ...
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1answer
413 views

unsubscribe is not tracked in reporting as unsubscribe custom unsubscribe Page

I have created a custom unsubscribe page. The unsubscribe is reflected within the AllSubscriber and the SFDC field 'EMail opt-out' is checked correctly. %%[ VAR @sid, @jid, @reason, @lue, @...
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0answers
43 views

ExactTarget: Efficient way to get list unsubscriber/resubscribers

I am using python FuelSDK to retrieve the latest subscribers status for each list. Currently, I am using the ModifiedDate to filter subscribers to only get subscribers who have been modified since ...
0
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1answer
786 views

Marketing cloud connector opt out field

We have a Synchronized Account object in our Marketing Clou and query relevant data to a Salesforce Data Extension but as soon as we send to this DE and a user unsubscribes no changes are ssen in ...
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1answer
3k views

Marketing Cloud: One Click Unsubscribe with Custom Landing Page

I've read different sources on how to build such a feature but couldn't get behind it how to actually build this. I want to include an Unsubscribe link in the footer of an email, that unsubscribes (...
7
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1answer
1k views

Contact Unsubscribed - where do they go?

I was told by our SFMC rep that once a contact visits our profile center page and unsubscribes that I won't be able to message them anymore (which is a good thing). However, I'm wondering if this ...
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2answers
654 views

Passing Publication List ID in custom Unsubscribe URL

I'm building a custom Unsub page for a client. In each email there should be a custom URL that passes the Publication list ID of the Publication list used for the send, so that users can unsubscribe ...
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0answers
28 views

How can I unsubcribe via API?

This is what I am using for a 1 click unsubcribe: $myclient = new ET_Client(); $SubscriberTestEmail=$_GET["subscriberKey"]; $listID =$_GET["ListID"]; $SubscriberTestEmail="xxxxxxxxxxxxx"; $listID = ...
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2answers
653 views

Marketing Cloud recipient unsubscribed from transactional email - how?

We recently had a contact unsubscribe from an email that was sent with a transactional send classification. This email did not have an unsubscribe link and having been seeded into the email, I cannot ...
0
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1answer
457 views

Unsubscription Link in an external site

we have now in our newsletter template the unsubscription link %%unsub_center_url%% to unsubscribe to our newsletter. We are now creating on our website an unsubscription center where the user can ...
0
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1answer
151 views

Updating contact from unsubscribe to subscribe

New to Marketing Cloud, the organization is not yet hooked up to salesforce--how would I update(automated) contacts who previously unsubscribed but now has opted in.
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2answers
1k views

How to log unsubscribe events with custom unsubscribe landing page?

I've built out a custom landing page to handle the unsubscribes for our account. This custom landing page performs a master unsubscribe as well as collects the unsubscribe reason. The issue I've run ...
1
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1answer
152 views

How to resubscribe user after a soft bounce

I recently had a subscriber reach out because they stopped receiving our email updates and they were not sure why. When I locate their details under 'All Subscribers' I can see that they have had 3 ...