Questions tagged [unsubscriber]
The unsubscriber tag has no usage guidance.
40
questions
0
votes
0answers
22 views
Building an effective Suppression List in Marketing Cloud Enterprise 2.0
In our marketing cloud enterprise 2.0 instance, I'm trying to build suppression lists, one for each of our child BUs (brands). We're just standing up our 2.0 instance, so we don't yet have 6 months of ...
0
votes
2answers
32 views
Getting Wrong data in Salesforce Marekting Cloud Query
I have written the following query in my child BU to get data from subscribers.
Select
EmailAddress,Status,Subscriberkey,DateUnsubscribed
from ent._Subscribers
I am storing this records in Data ...
0
votes
1answer
37 views
unsubscribe button to unsubscribe on the cloud page on a click [closed]
I have a use case in which I need to create a button(unsubscribe button) on the cloud page and after a click, the subscriber should get unsubscribed.
How can this be achieved, I have tried using HTML ...
1
vote
0answers
37 views
Custom Unsubscribe URL for Marketing cloud not working on IOS (safari) devices
We have built a custom unsubscribe URL in service cloud which we are sending to marketing cloud through an import activity and the same link will be placed on the email so that customer can use it to ...
2
votes
1answer
42 views
Managing Subscription Status of unsubs from in-flight journeys through Marketing cloud connect
I want to clarify on the methods that are available to manage unsubs of channel preference of contacts for journeys that are in-flight.
I am currently on Multi org ent 2.0 MC connect and using SF ...
0
votes
1answer
127 views
Recipients with different keys but same email asking for Unsubscribe From All
In our Marketing Cloud's data model, we have defined a unique ID for each user (subscriber), but it is possible that we have the same email address for different IDs.
We currently do not have a ...
0
votes
1answer
41 views
Updating the All Subscriber List when submitting through a Custom Subscription Center
I need help figuring out the process of updating the All Subscriber/publications list when a subscriber changes their subscription status through a custom subscription center that I'm hosting on a ...
1
vote
1answer
40 views
Automatically Unsubscribe consumers from does not click “opt in” checkbox
I have a Data extension in MC that it is completed with information that comes when filling in a landing page.
The smart capture has an "opt in" checkbox. People who check the "opt in" will then ...
1
vote
2answers
591 views
Unsubscribe an user from publication list using ampscript in Marketing Cloud
Hi I am trying create a custom unsubscribe page to unsubscribe from a publication list. Below is the code:
%%[
VAR @email, @err, @clientID
SET @MID = "64*****"
SET @clientID = CreateObject("...
1
vote
2answers
219 views
ESP Unsubscribe Button generation & processing
How does Marketing Cloud handle subscribers when they click the ESP system generated This message is from a mailing list -- Unsubscribe button at the top of some of our emails?
I was looking through ...
1
vote
2answers
101 views
Sending an email to an unsubscribed subscriber
If a subscriber is marked as "Unsubscribed" but their email address exists in a data extension to send an email to, will they be filtered out and not be sent an email?
1
vote
2answers
567 views
Activate a Master Unsubscribe using the SOAP/REST API?
Is there a way to Activate a Master Unsubscribe using the SOAP/REST API?
We are using the update method (UpdateAdd) with SOAP API. It works when a user is activated or subscribed to one or more ...
3
votes
0answers
103 views
Unsubscribe MobilePush Contacts with Automation
I need to unsubscribe multiple Contacts from Push Messages with the help of external attributes. It is to be done within an Automation. The only way I see I can do this is the following:
Get ...
1
vote
0answers
249 views
Is it possible to unsubscribe a user using a rest API?
I would like to unsubscribe a user using a Rest and not SOAP API, do you know if this is possible?
Thanks,
Felipe
0
votes
1answer
102 views
How are bounces / unsubscribed handled?
How do unsubscribes and bounces get handled with email sends using data extension? Are unsubscribers removed from future email sends? What about hard bounces?
1
vote
2answers
892 views
Avoid email preference center in Pardot
We're using a custom preference center based on an external landing page. We want to remove or replace the default links in email footer to the required default email preference center
How to replace/...
0
votes
1answer
150 views
Marketing Cloud - Contact Delete - does SFMC remember?
In January my company had a subscriber purge by getting rid of lots of subscribers we no longer email/unsubscribed long ago.
Most of our data is held primarily in a SAS platform and we receive ...
0
votes
1answer
261 views
How to export all MobileConnect SMS subscriptions? [Solved]
I simply want to have an automated daily export of our SMS opt outs to our ftp.
Thanks!
0
votes
0answers
855 views
Unsubscribe link to emails in marketing cloud
I added a unsubscribe link in an email. I have click on the link and it goes to the subscription center and the user can unsubscribe from the emails. I click it and I go into SFMC and I see my user ...
1
vote
1answer
41 views
import date from DE to Subscribers
I'm creating a preference page and I'm using a DE to populate my page and save the data, however I need to give the opportunity to unsubscribe and because off this I need to update the Subscribers ...
0
votes
2answers
57 views
How can I import or create a query that unsubscribes old users from a migrated email system?
Just got onboarded and taking over our email program. We migrated from Hubspot approx 6 months ago and have not sent many emails to that audience since. When migrating to SFMC, instead of inserting ...
1
vote
1answer
446 views
Data View : Unsubscribe and ListSubscribers
Is their a difference between the response if I query all from Data View "Unsubscribe" versus if I query all from "ListSubscribers" where status = Unsubscribed.
I am getting a very different count ...
1
vote
1answer
173 views
Mass unsubscribes
I have a list of 173 email addresses that have previously unsubscribed from our marketing messages from another marketing automation software. Is there a way to update their subscription statuses to ...
0
votes
1answer
831 views
Clicking %%unsub_center_url%% link only unsubscribes user from LIST?
If we use the %%unsub_center_url%% in an email, and a user clicks just that, and not the Unsubscribe From All button, the user is marked as "Unsubscribed" on the List, but not on All Subscribers.
Is ...
3
votes
2answers
486 views
unsubscribed contacts from All Subscribers - Child Business Unit
I need to extract unsubscribed contacts from All Subscribers in a child Business Unit in Marketing Cloud using SQL Query.
I tried to use this code, but it didn't give me any results.
SELECT ...
0
votes
1answer
219 views
UnsubEvent timestamp
I am creating scheduled job to poll SFMC events queue to get all the newly arrived Unsub/Bounced events via SOAP retrieve API and it works just fine without any filtering. However, when I am trying to ...
0
votes
2answers
543 views
Updating Salesforce Object via SSJS in Marketing Cloud
I would like to perform an update on the Lead Object in Salesforce as soon as the relative Marketing Cloud Subscriber perform the unsubscribe via Mobile SMS in Marketing Cloud. I tried using ...
1
vote
1answer
632 views
How are unsubscribes tracked in Salesforce Marketing Cloud?
I have a bumped into a weird scenario, which requires me to refresh my understanding of Salesforce Marketing Cloud activity tracking for Emails. To add some context, we use Salesforce Sales Cloud as ...
1
vote
1answer
401 views
Query to pull unsubscribes from Journey?
I'm trying to write a query that will pull unsubscribes from a specific journey. Referencing the the SQL Query Activity I see several examples of pulling from Journey's by bounce and click activity, ...
1
vote
1answer
438 views
unsubscribe is not tracked in reporting as unsubscribe custom unsubscribe Page
I have created a custom unsubscribe page. The unsubscribe is reflected within the AllSubscriber and the SFDC field 'EMail opt-out' is checked correctly.
%%[
VAR @sid, @jid, @reason, @lue, @...
1
vote
0answers
44 views
ExactTarget: Efficient way to get list unsubscriber/resubscribers
I am using python FuelSDK to retrieve the latest subscribers status for each list.
Currently, I am using the ModifiedDate to filter subscribers to only get subscribers who have been modified since ...
0
votes
1answer
3k views
Marketing Cloud: One Click Unsubscribe with Custom Landing Page
I've read different sources on how to build such a feature but couldn't get behind it how to actually build this.
I want to include an Unsubscribe link in the footer of an email, that unsubscribes (...
7
votes
1answer
1k views
Contact Unsubscribed - where do they go?
I was told by our SFMC rep that once a contact visits our profile center page and unsubscribes that I won't be able to message them anymore (which is a good thing).
However, I'm wondering if this ...
0
votes
2answers
675 views
Passing Publication List ID in custom Unsubscribe URL
I'm building a custom Unsub page for a client. In each email there should be a custom URL that passes the Publication list ID of the Publication list used for the send, so that users can unsubscribe ...
0
votes
0answers
28 views
How can I unsubcribe via API?
This is what I am using for a 1 click unsubcribe:
$myclient = new ET_Client();
$SubscriberTestEmail=$_GET["subscriberKey"];
$listID =$_GET["ListID"];
$SubscriberTestEmail="xxxxxxxxxxxxx";
$listID = ...
0
votes
2answers
738 views
Marketing Cloud recipient unsubscribed from transactional email - how?
We recently had a contact unsubscribe from an email that was sent with a transactional send classification. This email did not have an unsubscribe link and having been seeded into the email, I cannot ...
0
votes
1answer
482 views
Unsubscription Link in an external site
we have now in our newsletter template the unsubscription link %%unsub_center_url%% to unsubscribe to our newsletter.
We are now creating on our website an unsubscription center where the user can ...
0
votes
1answer
151 views
Updating contact from unsubscribe to subscribe
New to Marketing Cloud, the organization is not yet hooked up to salesforce--how would I update(automated) contacts who previously unsubscribed but now has opted in.
0
votes
2answers
1k views
How to log unsubscribe events with custom unsubscribe landing page?
I've built out a custom landing page to handle the unsubscribes for our account. This custom landing page performs a master unsubscribe as well as collects the unsubscribe reason.
The issue I've run ...
1
vote
1answer
161 views
How to resubscribe user after a soft bounce
I recently had a subscriber reach out because they stopped receiving our email updates and they were not sure why. When I locate their details under 'All Subscribers' I can see that they have had 3 ...
