Questions tagged [unsubscriber]

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How to unsubscribe with a script activity in an automation?

I have a temporary data extension (will be updated daily) with subscribers need to be unsubscribed. It looks like this: SubscriberKey, EmailAddress and Status were queried from All Subscribers list (...
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1 answer
505 views

Subscriber Key Update in Marketing Cloud

We have been using email address as our subscriber key in marketing cloud for a couple of years now. We are set to move away from this practice & start using contact ID as our key. My questions ...
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172 views

Query Unsubscribes from a specific MID during a specific Period

I know this code is going to be slightly jacked up... but here it goes... I need a list of people who unsubscribed from a specific MID during 10/1/19 through 3/31/20 Select l.SubscriberKey, l....
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421 views

In Aura Components, is it possible to subscribe and unsubscribe to message channels?

Currently I'm playing around with the Lightning Message Service. I've noticed tha online tutorials for using LMS with both VisualForce and Lightning Web Components demonstrate publish, subscribe, and ...
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Building an effective Suppression List in Marketing Cloud Enterprise 2.0

In our marketing cloud enterprise 2.0 instance, I'm trying to build suppression lists, one for each of our child BUs (brands). We're just standing up our 2.0 instance, so we don't yet have 6 months of ...
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2 answers
281 views

Getting Wrong data in Salesforce Marekting Cloud Query

I have written the following query in my child BU to get data from subscribers. Select EmailAddress,Status,Subscriberkey,DateUnsubscribed from ent._Subscribers I am storing this records in Data ...
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1 answer
299 views

unsubscribe button to unsubscribe on the cloud page on a click [closed]

I have a use case in which I need to create a button(unsubscribe button) on the cloud page and after a click, the subscriber should get unsubscribed. How can this be achieved, I have tried using HTML ...
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461 views

Custom Unsubscribe URL for Marketing cloud not working on IOS (safari) devices

We have built a custom unsubscribe URL in service cloud which we are sending to marketing cloud through an import activity and the same link will be placed on the email so that customer can use it to ...
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2 votes
1 answer
420 views

Managing Subscription Status of unsubs from in-flight journeys through Marketing cloud connect

I want to clarify on the methods that are available to manage unsubs of channel preference of contacts for journeys that are in-flight. I am currently on Multi org ent 2.0 MC connect and using SF ...
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1 vote
1 answer
892 views

Recipients with different keys but same email asking for Unsubscribe From All

In our Marketing Cloud's data model, we have defined a unique ID for each user (subscriber), but it is possible that we have the same email address for different IDs. We currently do not have a ...
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1 answer
95 views

Updating the All Subscriber List when submitting through a Custom Subscription Center

I need help figuring out the process of updating the All Subscriber/publications list when a subscriber changes their subscription status through a custom subscription center that I'm hosting on a ...
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1 vote
1 answer
98 views

Automatically Unsubscribe consumers from does not click "opt in" checkbox

I have a Data extension in MC that it is completed with information that comes when filling in a landing page. The smart capture has an "opt in" checkbox. People who check the "opt in" will then ...
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1 vote
2 answers
2k views

Unsubscribe an user from publication list using ampscript in Marketing Cloud

Hi I am trying create a custom unsubscribe page to unsubscribe from a publication list. Below is the code: %%[ VAR @email, @err, @clientID SET @MID = "64*****" SET @clientID = CreateObject("...
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1 vote
2 answers
571 views

ESP Unsubscribe Button generation & processing

How does Marketing Cloud handle subscribers when they click the ESP system generated This message is from a mailing list -- Unsubscribe button at the top of some of our emails? I was looking through ...
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1 vote
2 answers
412 views

Sending an email to an unsubscribed subscriber

If a subscriber is marked as "Unsubscribed" but their email address exists in a data extension to send an email to, will they be filtered out and not be sent an email?
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2 votes
3 answers
2k views

Activate a Master Unsubscribe using the SOAP/REST API?

Is there a way to Activate a Master Unsubscribe using the SOAP/REST API? We are using the update method (UpdateAdd) with SOAP API. It works when a user is activated or subscribed to one or more ...
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3 votes
0 answers
135 views

Unsubscribe MobilePush Contacts with Automation

I need to unsubscribe multiple Contacts from Push Messages with the help of external attributes. It is to be done within an Automation. The only way I see I can do this is the following: Get ...
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1 vote
1 answer
497 views

Is it possible to unsubscribe a user using a rest API?

I would like to unsubscribe a user using a Rest and not SOAP API, do you know if this is possible? Thanks, Felipe
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1 answer
164 views

How are bounces / unsubscribed handled?

How do unsubscribes and bounces get handled with email sends using data extension? Are unsubscribers removed from future email sends? What about hard bounces?
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1 vote
2 answers
2k views

Avoid email preference center in Pardot

We're using a custom preference center based on an external landing page. We want to remove or replace the default links in email footer to the required default email preference center How to replace/...
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1 answer
248 views

Marketing Cloud - Contact Delete - does SFMC remember?

In January my company had a subscriber purge by getting rid of lots of subscribers we no longer email/unsubscribed long ago. Most of our data is held primarily in a SAS platform and we receive ...
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1 answer
577 views

How to export all MobileConnect SMS subscriptions? [Solved]

I simply want to have an automated daily export of our SMS opt outs to our ftp. Thanks!
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0 answers
2k views

Unsubscribe link to emails in marketing cloud

I added a unsubscribe link in an email. I have click on the link and it goes to the subscription center and the user can unsubscribe from the emails. I click it and I go into SFMC and I see my user ...
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1 vote
1 answer
43 views

import date from DE to Subscribers

I'm creating a preference page and I'm using a DE to populate my page and save the data, however I need to give the opportunity to unsubscribe and because off this I need to update the Subscribers ...
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2 answers
98 views

How can I import or create a query that unsubscribes old users from a migrated email system?

Just got onboarded and taking over our email program. We migrated from Hubspot approx 6 months ago and have not sent many emails to that audience since. When migrating to SFMC, instead of inserting ...
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1 vote
1 answer
1k views

Data View : Unsubscribe and ListSubscribers

Is their a difference between the response if I query all from Data View "Unsubscribe" versus if I query all from "ListSubscribers" where status = Unsubscribed. I am getting a very different count ...
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1 vote
1 answer
668 views

Mass unsubscribes

I have a list of 173 email addresses that have previously unsubscribed from our marketing messages from another marketing automation software. Is there a way to update their subscription statuses to ...
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  • 1,377
1 vote
1 answer
2k views

Clicking %%unsub_center_url%% link only unsubscribes user from LIST?

If we use the %%unsub_center_url%% in an email, and a user clicks just that, and not the Unsubscribe From All button, the user is marked as "Unsubscribed" on the List, but not on All Subscribers. Is ...
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3 votes
3 answers
995 views

unsubscribed contacts from All Subscribers - Child Business Unit

I need to extract unsubscribed contacts from All Subscribers in a child Business Unit in Marketing Cloud using SQL Query. I tried to use this code, but it didn't give me any results. SELECT ...
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1 answer
272 views

UnsubEvent timestamp

I am creating scheduled job to poll SFMC events queue to get all the newly arrived Unsub/Bounced events via SOAP retrieve API and it works just fine without any filtering. However, when I am trying to ...
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0 votes
2 answers
1k views

Updating Salesforce Object via SSJS in Marketing Cloud

I would like to perform an update on the Lead Object in Salesforce as soon as the relative Marketing Cloud Subscriber perform the unsubscribe via Mobile SMS in Marketing Cloud. I tried using ...
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1 vote
1 answer
1k views

How are unsubscribes tracked in Salesforce Marketing Cloud?

I have a bumped into a weird scenario, which requires me to refresh my understanding of Salesforce Marketing Cloud activity tracking for Emails. To add some context, we use Salesforce Sales Cloud as ...
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1 vote
0 answers
58 views

ExactTarget: Efficient way to get list unsubscriber/resubscribers

I am using python FuelSDK to retrieve the latest subscribers status for each list. Currently, I am using the ModifiedDate to filter subscribers to only get subscribers who have been modified since ...
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7 votes
1 answer
2k views

Contact Unsubscribed - where do they go?

I was told by our SFMC rep that once a contact visits our profile center page and unsubscribes that I won't be able to message them anymore (which is a good thing). However, I'm wondering if this ...
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  • 1,377
0 votes
2 answers
1k views

Passing Publication List ID in custom Unsubscribe URL

I'm building a custom Unsub page for a client. In each email there should be a custom URL that passes the Publication list ID of the Publication list used for the send, so that users can unsubscribe ...
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0 answers
30 views

How can I unsubcribe via API?

This is what I am using for a 1 click unsubcribe: $myclient = new ET_Client(); $SubscriberTestEmail=$_GET["subscriberKey"]; $listID =$_GET["ListID"]; $SubscriberTestEmail="xxxxxxxxxxxxx"; $listID = ...
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0 votes
2 answers
2k views

Marketing Cloud recipient unsubscribed from transactional email - how?

We recently had a contact unsubscribe from an email that was sent with a transactional send classification. This email did not have an unsubscribe link and having been seeded into the email, I cannot ...
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  • 792
0 votes
1 answer
875 views

Unsubscription Link in an external site

we have now in our newsletter template the unsubscription link %%unsub_center_url%% to unsubscribe to our newsletter. We are now creating on our website an unsubscription center where the user can ...
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0 votes
1 answer
163 views

Updating contact from unsubscribe to subscribe

New to Marketing Cloud, the organization is not yet hooked up to salesforce--how would I update(automated) contacts who previously unsubscribed but now has opted in.
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  • 1
0 votes
2 answers
2k views

How to log unsubscribe events with custom unsubscribe landing page?

I've built out a custom landing page to handle the unsubscribes for our account. This custom landing page performs a master unsubscribe as well as collects the unsubscribe reason. The issue I've run ...
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  • 171
1 vote
1 answer
225 views

How to resubscribe user after a soft bounce

I recently had a subscriber reach out because they stopped receiving our email updates and they were not sure why. When I locate their details under 'All Subscribers' I can see that they have had 3 ...
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