People who code: we want your input. Take the Survey

Questions tagged [unsubscribe]

The tag has no usage guidance.

20 questions with no upvoted or accepted answers
Filter by
Sorted by
Tagged with
3
votes
0answers
423 views

Do we need multiple shortcodes to handle multiple brands and multiple programs?

Tried my best utilzing online resources to learn and understand but couldn't get some definitive approach to proceed further. Can someone please shed some advice on this scenario ot decide on one or ...
2
votes
1answer
202 views

SMS opt-out using mobile connect import activity

We are using a mobileconnect data import activity in automation studio in order to opt-out contacts orignited from another external marketing platform. We have noticed that after importing those ...
1
vote
0answers
142 views

Create a Custom Unsubscribe Page with Smart Capture

I am trying to follow this document to create a custom landing page for Unsubscribe. https://help.salesforce.com/articleView?id=mc_es_create_a_custom_unsubscribe_page_using_smart_capture.htm&type=...
1
vote
0answers
240 views

Custom Unsubscribe URL for Marketing cloud not working on IOS (safari) devices

We have built a custom unsubscribe URL in service cloud which we are sending to marketing cloud through an import activity and the same link will be placed on the email so that customer can use it to ...
0
votes
1answer
20 views

Ensuring a user unsubs from an email and their status updates to unsubs for all lists

currently trying to establish a sufficient process in Salesforce marketing cloud that when a user unsubs from an email sent to a list/DE that the user is unsubbed from all lists the user is in and/or ...
0
votes
0answers
12 views

Are unsubscribed metrics in Exact Target mapped to the email it was unsubscribed from?

We have three email categories. Let's say IDs are 1,2,3... Each of these email types can have x number of email campaigns (product specific emails) under them.. A user can either opt out of specific ...
0
votes
0answers
31 views

Log Unsub Event Update HaasOptedOut field in Sales cloud

I'm using "Log A Unsub Event" using ampsript in a cloud page to unsubscribe the subscriber in marketing cloud, also my Marketing cloud instance is a multi org enbled org. When I'm ...
0
votes
0answers
25 views

Subscriber field Updating in Real Time In Marketing cloud

Currently I'm facing a strange issue in Marketing cloud and Sales cloud connection. I have a custom field (Email Opt Oout) on a Custom Object related to the Lead Object in Sales cloud. And the custom ...
0
votes
0answers
31 views

Subscriber UnScubscribed From Parent Business Unit

I have developed a custom ampscript in a cloud page for unsubscribing the subscriber from the Business unit only and the BU settings in the admin are also made it to unsubscribe from the BU specific ...
0
votes
1answer
60 views

Make API update to Subscribers from Sales cloud To Marketing Cloud

I have a custom object in Salesforce which stores the value of the Subscriber key in Marketing Cloud. I want to make an API call to update the subscriber Status to "UnSubscribed" in ...
0
votes
2answers
60 views

How to update Status of Subscribers from Data Extention In Marketing cloud

I have a Data extention containig a list of Subscribers with their email and subscriber key. I want to update the records in the Data extention to the All Subscribers list from the Data Extention on a ...
0
votes
2answers
56 views

Update The Subscriber in Sales cloud When UnSubscribed In Marketing Cloud

We have a cloud page which is used to unsubscribe the records in Marketing cloud. We need to update the "HasOptedOut" field on Contact and a related custom object with a custom field in ...
0
votes
0answers
74 views

Establish opt-out and opt-in flow for SMSes from Marketing Cloud

Premise: We are sending messages to Customers from Salesforce Service by calling marketing cloud Transactional API. We are using Marketing cloud only as gateway and, templates for SMSes and Emails, ...
0
votes
1answer
60 views

Import of unsubscribers to Marketing Cloud - what's the correct way to do it?

We have a client Migrating from Zoho to Marketing Cloud. They haven't sent an email yet from Marketing Cloud, but they already have the MC Connector set up, with 600K+ contacts syncing from Salesforce....
0
votes
0answers
31 views

Make publication all values default to check in subscription center

I searched and didn't found any way to do that. Any help would be appreciated.
0
votes
0answers
24 views

Prefence page hosted on SFSC - how to push unsubscribe data back to Marketing Cloud?

We host our preference center in Sales Cloud (visual force page). The unsubscribes are synced to Marketing Cloud via the Individual Object (automation studio). What we miss is tracking for each email, ...
0
votes
0answers
27 views

LogUnsubEvent with Marketing Cloud Platform SDK for PHP

Is it possible to log an unsubscribe event with Marketing Cloud Platform SDK for PHP? I found this method: https://developer.salesforce.com/docs/atlas.en-us.noversion.mc-sdks.meta/mc-sdks/subscriber-...
0
votes
1answer
91 views

How to allow resubscription in marketing cloud

I have created a custom one-click unsubscribe page, through which a user can unsubscribe from the campaign.Is there any way that we can allow re-subscription of that user. Or what are the re-...
0
votes
1answer
69 views

Creating SubscriberList object

I am trying to create custom unsubscribe for publication lists. I want to dynamically pull in the list id which is being passed through parameters. I know the id is being stored because it's showing ...
0
votes
0answers
60 views

Custom preference page - opt outs reflected in All Subscribers list

We are using a custom preference page where our subscribers can change channel / communication preferences and opt-out from all communication. However, due to human error, sometimes some of the ...